RENEE WRIGHT
Crestview
Summary
Customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume. Results-driven food service professional with experience in restaurant and hospitality industry. Possesses proven ability to lead teams, manage operations and develop staff. Expertly resolves customer issues, multitasks and solves problems.
Overview
13
13
years of professional experience
Work History
Server/Manager on Duty
Red Lobster
03.2013 - 08.2024
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Operated POS terminals to input orders, split bills and calculate totals
- Collaborated with host, bus person and cook to serve up food and beverage options
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
- Provided exceptional service to high volume of daily customers.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
Flight Attendant
CommutAir
08.2021 - 08.2022
- Attended training in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures
- Offered answers to passengers' questions and resolved issues that arose during flights
- Followed safety, passenger and supply pre-flight checklists
- Instructed passengers on safety and emergency procedures and answered questions related to flight
- Kept the cabin neat, clean and professional in appearance
- Helped guests locate seats and stow luggage in appropriate locations
- Managed refreshments cart at scheduled intervals to give passengers food and beverages
- Handed out headphones, blankets and other items to passengers as requested.
Server
Dennys Restaurant
08.2011 - 10.2014
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
- Cleared table and bussed dishes to allow for quick setups
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Stocked server areas with supplies before, during and after shifts
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Education
Associate Degree in Administration in Legal Administrative Assistance -
Phillips Junior College
Clarkston, CASkills
- Public interaction
- Company culture and values
- New hire training
- Emergency situations management
- Training and coaching
- Administrative tasks
- Safety procedures
- Reliable and trustworthy
Timeline
Flight Attendant
CommutAir
08.2021 - 08.2022
Server/Manager on Duty
Red Lobster
03.2013 - 08.2024
Server
Dennys Restaurant
08.2011 - 10.2014
Associate Degree in Administration in Legal Administrative Assistance -
Phillips Junior College
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