Jennifer Petri
Camp Verde,AZ
Overview
15
15
years of professional experience
Work History
Server/Manager on Duty
Dennys Restaurant
Camp Verde, AZ
12.2007 - 02.2023
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Coordinated with suppliers and vendors to determine availability of required materials.
- Trained employees in essential job functions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZSkills
- Brand Loyalty
- Billing and Payment Processing
- Training New Hires
- Server Improvements
- Restaurant Operation
- Table Preparation
- Credit Card Transaction Processing
- Equipment Preparation
- Organizing and Prioritizing
- Guest Relations
- Guest Satisfaction
- Customer Experience
- Employee Performance Evaluations
- Cook Foods
- Equipment Maintenance
- Control Inventory Costs
- Managing Deliveries
- Maintain Food Safety
- Counting Money
- Front of House Management
- Monitoring Food Preparation
- Calm and Pleasant Demeanor
- POS Terminal Operation
Timeline
Server/Manager on Duty
Dennys Restaurant
12.2007 - 02.2023
Maricopa Community Colleges - Rio Salado Community College