Kimberly McMullan
Auburn,AL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Service Manager / Server / Brand Awareness
El Patron Mexican Grill, Mariscos Playa Azul
02.2016 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company procedures
- Collaborated clearly dining orders to kitchen staff, directing attention to special requests or dietary restrictions
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Maximized sales significantly to upsell higher-end products to customers
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Energized numerous reservations, in high-traffic restaurant while maintaining calm, professional demeanor
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Server Trainer
Longhorns Steakhouse
03.2012 - 08.2015
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Instructed new staff members on food handling procedures and service techniques
- Provided exceptional service to high volume of daily customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Education
High School Diploma -
Monacan High School
Richmond, VA06.1987
Skills
- Training New Hires
- Brand Loyalty
- Manage Promotions
- Guest Satisfaction
- POS Terminal Operation
- Managing Reservations and Large Parties
- Investigating Complaints
- Guest Experience Optimization
Timeline
Service Manager / Server / Brand Awareness
El Patron Mexican Grill, Mariscos Playa Azul
02.2016 - Current
Server Trainer
Longhorns Steakhouse
03.2012 - 08.2015
High School Diploma -
Monacan High School
Similar Profiles
Rosa GuzmanRosa Guzman
Restaurant Manager at El Patron Fresh Mexican Grill Inc.Restaurant Manager at El Patron Fresh Mexican Grill Inc.
Morgan LancasterMorgan Lancaster
Lead Server at Playa Azul Mexican RestaurantLead Server at Playa Azul Mexican Restaurant
Gina Alba CervantesGina Alba Cervantes
Waitress at Scooby Doo Pasteles, El Patron Mexican CantinaWaitress at Scooby Doo Pasteles, El Patron Mexican Cantina