Kimberly McMullan
Auburn,AL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Service Manager / Server / Brand Awareness
El Patron Mexican Grill, Mariscos Playa Azul
02.2016 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company procedures
- Collaborated clearly dining orders to kitchen staff, directing attention to special requests or dietary restrictions
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Maximized sales significantly to upsell higher-end products to customers
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Energized numerous reservations, in high-traffic restaurant while maintaining calm, professional demeanor
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Server Trainer
Longhorns Steakhouse
03.2012 - 08.2015
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Instructed new staff members on food handling procedures and service techniques
- Provided exceptional service to high volume of daily customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Education
High School Diploma -
Monacan High School
Richmond, VA06.1987
Skills
- Training New Hires
- Brand Loyalty
- Manage Promotions
- Guest Satisfaction
- POS Terminal Operation
- Managing Reservations and Large Parties
- Investigating Complaints
- Guest Experience Optimization
Timeline
Service Manager / Server / Brand Awareness
El Patron Mexican Grill, Mariscos Playa Azul
02.2016 - Current
Server Trainer
Longhorns Steakhouse
03.2012 - 08.2015
High School Diploma -
Monacan High School
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