Isaac Laninga
Holland,MI
Summary
Detail-oriented professional with a strong background in customer support and technical guidance. Proven ability to train volunteers and optimize processes, enhancing overall service quality and efficiency.
Dependable assistant tech director with experience in audio-visual operations. Skilled in training team members and implementing process improvements, leading to enhanced service quality and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Tech Director
Christ Memorial Church
Holland, MI
10.2021 - Current
- Assisted in managing technical aspects of worship services and events.
- Collaborated with ministry leaders to ensure seamless audio-visual operations.
- Developed and maintained schedules for equipment setup and teardown.
- Trained volunteers on lighting systems and projection software.
- Implemented improvements to enhance overall service quality and experience.
- Researched new technologies to optimize church's technical capabilities.
- Enhanced team efficiency by streamlining project management processes and implementing new software tools.
Saugatuck Chain Ferry
Star of Saugtuck
Saugatuck, MI
06.2022 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Bakery Sales Associate
Deboer Bakkerij & Dutch Brothers Restaurant
Holland, MI
09.2022 - 10.2023
- Assisted customers with product selection and provided knowledgeable recommendations.
- Trained new staff on customer service protocols and product knowledge for improved team performance.
- Developed promotional displays to enhance product visibility and drive sales during peak periods.
- Implemented efficient checkout processes, reducing wait times and enhancing customer satisfaction.
- Collaborated with kitchen staff to coordinate product availability based on demand trends.
- Conducted regular quality checks on products to maintain high standards of freshness and taste.
- Maintained cleanliness and organization of bakery displays to promote products effectively.
Education
High School Diploma -
Holland Christian High School
Holland, MI05-2026
Skills
- Customer support
- Hardware troubleshooting
- Business analysis
- Network administration
- Client relationship building
- Application support
- Project planning
- Technical guidance
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Patience and tolerance
- Reliability
- Cleanliness standards
Certification
- L - Acoustics L-ISA System
Timeline
Bakery Sales Associate
Deboer Bakkerij & Dutch Brothers Restaurant
09.2022 - 10.2023
Saugatuck Chain Ferry
Star of Saugtuck
06.2022 - 08.2024
Assistant Tech Director
Christ Memorial Church
10.2021 - Current
High School Diploma -
Holland Christian High School