Summary
Overview
Work History
Education
Skills
Timeline
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Isaac Legarretta

Albuquerque

Summary

Results-oriented Technical Specialist at Apple with 2 years of expert-level technical support, troubleshooting, repair, and product solutions. Unique banking background with strong understanding of financial services, regulatory requirements, and customer-centric solutions. Proficient in Apple technologies for exceptional service, user experience enhancement, and streamlined operations. Expertise in complex technical issues, user training, software solutions, and financial systems. Proven ability to bridge technical and business needs for user-friendly, industry-standard solutions. Passionate about continuous learning, innovation, and exceptional customer service.

Overview

10
10
years of professional experience

Work History

Technical Specialist

Apple
12.2023 - Current
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.
  • Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
  • Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
  • Work in a fast-paced environment and balance multiple tasks at the same time.

Product Zone Specialist

Apple
10.2023 - 12.2023
  • Act as the face of the store, gives a welcoming and professional first impression
  • Supports customers to uncover their needs and create meaningful solutions by guiding, advising, selling and setting up new products
  • Remains up to date on new products and initiatives maintaining visual merchandising

Senior Branch Banker

BBVA / PNC
06.2021 - 10.2023
  • Guided clients through products and services to assist them in choosing a tailored solution that best suit their needs
  • Serviced and cross sold deposit and lending products
  • Connected customers to solutions for mortgages, business accounts, and investment products to internal partners
  • Contributed to branch metrics while managing and tracking personal performance to ensure deliverables are met

Financial Consultant

Nuesenda Credit Union
02.2020 - 10.2023
  • Processed member transactions, problem resolution, opened/closed accounts, loan applications, and the promotion/cross sales of all product and services available
  • Stayed organized with important financial documents, while providing consistent communication with clients
  • Responsible for providing world class services, education, information and creative solutions to meet all member's financial needs

Lead Teller

Wells Fargo Bank
05.2017 - 02.2020
  • Ability to identify creative solutions to customer needs based on verbal, visual and financial cues
  • Trained and instructed new team members on daily and weekly responsibilities and overall branch goals
  • Created and managed schedules, incoming/outgoing cash shipments, and operations
  • Analyzed high-risk transactions and provided oversight to accounts

Sales Associate

Best Buy
03.2015 - 04.2017
  • Responsible for handling sales transactions while maintaining a friendly and professional demeanor
  • Assisted the customer service department in finding solutions to customer product issues
  • Specialized in lifestyle department which included cameras, gaming and drones
  • Able to provide in-depth information about products and determine what items would best suit the customer based on needs

Education

Diploma -

Volcano Vista High School
05-2016

Skills

  • Leadership
  • Problem solving
  • Sales
  • Customer needs analysis
  • Problem-solving abilities
  • Personable
  • Multitasking
  • Technical support
  • Teamwork and collaboration
  • Customer service

Timeline

Technical Specialist

Apple
12.2023 - Current

Product Zone Specialist

Apple
10.2023 - 12.2023

Senior Branch Banker

BBVA / PNC
06.2021 - 10.2023

Financial Consultant

Nuesenda Credit Union
02.2020 - 10.2023

Lead Teller

Wells Fargo Bank
05.2017 - 02.2020

Sales Associate

Best Buy
03.2015 - 04.2017

Diploma -

Volcano Vista High School

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Isaac Legarretta