ISAAC LESLIE

Managed both inbound and outbound calls and emails from clients on a daily basis

• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
• Mastered Salesforce navigation and dashboard resources
• Achieved Paymode-X platform expertise and navigation

• Provided exceptional customer service to foster client loyalty and satisfaction.
• Monitored sales performance and provided constructive feedback.
• Kept detailed track of sales and customer information in company system.
• Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
• Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
• Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
• Managed various social media accounts and marketing campaigns to help expand brand recognition.
• Managed Amazon seller account and oversaw marketing and SEO performance

• Assisted customers with the purchase of high end hockey equipment
• Gathered extensive knowledge on all types of equipment
• Held private sales sessions with clients for custom equipment fittings
• Helped customers locate products and checked store system for merchandise at other sites.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Fielded customer questions to share information about products, availability and pricing.