Isaac Lopez
Stockton,CA
Summary
Conscientious individual with experience of solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Security Officer
Allied Universal Security Services
Menlo Park, CA
05.2021 - 04.2023
- Reported suspicious activities and persons to law enforcement.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Conducted regular patrols of key areas to spot and control security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reported suspicious activities and persons to law enforcement
- Screened individuals and prevented passage of prohibited articles into restricted areas
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
Loss Prevention Officer
Kohl's
Stockton, CA
03.2021 - 04.2021
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
- Coordinated with mall security personnel to call attention to suspicious shoppers or detain perpetrators who left store with stolen merchandise.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
Security Guard
Able Charter
Stockton, CA
08.2017 - 06.2020
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
Help Desk Intern
Able Charter
Stockton, CA
06.2019 - 08.2019
- Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
- Generated reports to track performance and analyze trends.
- Researched and identified solutions to technical problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
Labor Worker
4 Diamond INC.
Ripon, CA
06.2016 - 08.2017
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Gathered and disposed of worksite debris to remove safety hazards.
- Measured dimensions of finished pieces for conformance to specifications.
- Maintained and repaired facilities, equipment and tools.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded and moved material to and from storage and production areas.
Summer Camp Counselor (seasonal)
Mont Lawn Camp
Bushkill, PA
05.2013 - 08.2013
- Led groups of children safely through variety of camp activities.
- Worked with children of varying age, interest, skill, and developmental levels.
- Implemented camp activities fostering physical, social, and emotional growth.
- Supported children by actively listening and offering encouragement.
Seasonal Stocker
HOBBY LOBBY Retail Stores
Stockton, CA
06.2012 - 08.2012
- Consistently lifted materials weighing as much as 50 pounds.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Performed inventory control, such as counting, and stocking merchandise.
Education
Certificate - Network Support
University of Phoenix
Remote05.2019
High School Diploma -
Plaza Robles
Stockton, CA05.2010
Skills
- Attentive and Observant
- Ground Patrol
- Microsoft Outlook
- Security Team Coordination
- Customer Experience
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Hardware and Software Repair
- Resolving Problems and Incidents
- Basic IT Support
Certification
- First Aid/CPR Certified
- Guard card Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Everything should be as simple as it is, but not simpler.
Albert Einstein
Timeline
Security Officer
Allied Universal Security Services
05.2021 - 04.2023
Loss Prevention Officer
Kohl's
03.2021 - 04.2021
Help Desk Intern
Able Charter
06.2019 - 08.2019
Security Guard
Able Charter
08.2017 - 06.2020
Labor Worker
4 Diamond INC.
06.2016 - 08.2017
Summer Camp Counselor (seasonal)
Mont Lawn Camp
05.2013 - 08.2013
Seasonal Stocker
HOBBY LOBBY Retail Stores
06.2012 - 08.2012
Certificate - Network Support
University of Phoenix
High School Diploma -
Plaza Robles
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