ISAAC MALDONADO
Wilmington,US
Summary
Dedicated and innovative worker with a focus on enhancing customer experience through creative solutions. Thrives on challenging oneself to innovate and generate new ideas for every organization contributed to. Skilled at adapting to complex technical issues and effectively delegating tasks. Committed to overcoming obstacles with a positive mindset to achieve company objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mitigation Technician
Roto Rooter
Newark, DE
08.2023 - 08.2024
- Maintained a clean and organized workspace, adhering to industry standards and guidelines for safe working conditions.
- Delivered accurate documentation, conducting detailed inventories of damaged items for insurance claims purposes.
- Minimized business downtime through efficient execution of commercial mitigation projects.
- Prevented further damage to properties, promptly removing standing water using water extraction equipment.
- Ensured compliance with local regulations regarding hazardous material disposal while completing required paperwork for each project.
Inbound Associate/Learning Ambassador
Amazon ILG1
New Castle, DE
06.2022 - 08.2023
- Proficient in several direct paths including Stow, Decant, Customer Returns Processing, Receiving.
- Trained Indirect paths such as: Water spider, RSR support, Inbound Problem Solve, and Un-Jam Procedures
- Participating in Area Readiness/Organization to set up prior to start of shift daily.
- Operating Forklift and clamp truck to unload pallets from trailers.
- Problem solving in order to facilitate other associates in direct path.
- Auditing and processing trailers attaching to the facility through GTDR.
- Training associates as an ambassador on Power Industrial Equipment and in several Direct Paths.
- Receiving, transporting, wrapping and Auditing pallets.
- Assisting the Process assistant and area manager and carrying out their delegated tasks.
ICQA Associate
Amazon
Logan Township, NJ
02.2022 - 05.2022
- Proficient in tasks like simple bin counting, simple record counting, IRDR, Problem solving,counting each product in a bin to keep track of inventory and conducting a visual inspection of products to determine if they met quality standards.
Wearhouse associate
Amazon hub
Wilmington, DE
10.2021 - 02.2022
- Delivery station duties such as water spider ,Preparing totes for delivery drivers,Diverting products to the appropriate lettered isle, stowing product into the totes then,Picking totes and staging for delivery drivers to deliver.
Customer Service Interpreter/Bilingual
Language Line Solutions LLC
Newcastle, De
02.2020 - 09.2021
- Provided accurate and timely interpretation for diverse client needs in various settings.
- Facilitated clear communication between parties by employing industry-specific terminology effectively.
- Streamlined interpretation processes to increase efficiency and reduce turnaround times for clients.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
Carpenter
Fine cut
York, PA
10.2018 - 09.2019
- Using hand tools and power equipment to shape materials to exact measurements for job requirements aLeo involving to Cut wood, panels, and other wooden materials to precise measurements.Framing rooms for commercial buildings,applying insulation and drywall up to state code.
- Making process easier for other framers by laying out chalk line measurements according to blueprint directions and also supervision of crew to make sure production is met and done safe at a timely matter.
- Installed building structures such as windows, trim, and cabinetry alone or with assistants to meet job deadlines.
Machine operator
Metal Partners International
New Castle, DE
01.2017 - 09.2018
- Operated a Schneider computer system to assure manufacturing shape for iron workers and according to blueprints for skyscrapers,Bending rebars according to the appropriate length and angles for building structures.
Certified Nursing Assistant
Kutz Home
Wilmington, DE
04.2015 - 12.2016
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Collaborated with multidisciplinary teams to develop and implement patient care plans.
- Educated patients and families on health management strategies for improved outcomes.
- Implemented infection control measures, contributing to a safe rehabilitation environment.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Certified Nursing Assistant
Cadia Rehabilitation Center
Wilmington, DE
06.2013 - 08.2014
- Met with a multidisciplinary healthcare team to discuss how regular testing and vitals assessments can help effectively manage patient conditions.
- Increased patient satisfaction by assisting people with personal tasks like dressing and walking.Built relationships with patients, caregivers, and healthcare professionals in order to keep patients achieve their personal care plan goals.
- Used mobility devices and assistance equipment to transfer patients from chairs to beds, following all safety procedures to avoid injuries.Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Improved daily workflow to improve patient outcomes and meet organizational goals.
Education
High School Diploma -
Delcastle Technical High School
Wilmington, DE01.2013
Skills
- Assisted in organizing tasks and projects to enhance efficiency
- Supported supervision of team activities to maintain operational standards
- Contributed to operational improvements through identifying process flaws
- Facilitated technical troubleshooting efforts to resolve issues swiftly
- Improved communication strategies to enhance information flow
- Provided customer service support to address client inquiries and concerns
- Utilized MS Office applications to create and manage documentation
- Focused on customer-centric approaches to improve satisfaction
- Demonstrated clever problem-solving skills in various situations
- Applied creative thinking to develop innovative solutions
- Communicated effectively in both Spanish and English to serve diverse clients
- Maintained accurate records to support organizational needs
Certification
iircrc(WRT)
Timeline
Mitigation Technician
Roto Rooter
08.2023 - 08.2024
Inbound Associate/Learning Ambassador
Amazon ILG1
06.2022 - 08.2023
ICQA Associate
Amazon
02.2022 - 05.2022
Wearhouse associate
Amazon hub
10.2021 - 02.2022
Customer Service Interpreter/Bilingual
Language Line Solutions LLC
02.2020 - 09.2021
Carpenter
Fine cut
10.2018 - 09.2019
Machine operator
Metal Partners International
01.2017 - 09.2018
Certified Nursing Assistant
Kutz Home
04.2015 - 12.2016
Certified Nursing Assistant
Cadia Rehabilitation Center
06.2013 - 08.2014
High School Diploma -
Delcastle Technical High School