TAWANNA MINCEY
Wilmington,United States
Summary
Dedicated Client Support and Care Professional with over 7 years of experience providing compassionate caregiving and high-quality remote customer service. Proven ability to achieve a 95%+ satisfaction rate through strong communication, reliable follow-through, and efficient problem-solving. Skilled in managing complex scheduling, billing inquiries, documentation, and high-volume customer interactions across phone, chat, and email. Known for patience, professionalism, and the ability to build trust with clients, families, and teams. Seeking to bring my strong work ethic, client-focused approach, and multitasking abilities to a role that values empathy, accuracy, and excellent service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Caregiver
Home Health Aide’s
Wilmington, New Castle
01.2020 - Current
- Provided compassionate daily care, assistance, and emotional support to clients.• Maintained a 95%+ satisfaction rate through reliability and strong communication.• Ensured safety with proper mobility support, monitoring, and zero incidents.• Built trusting relationships with clients and families through patience and professionalism.
Remote Customer Service Representative
Working Solutions
01.2017 - 01.2019
Achieved high customer satisfaction and strong first-call resolution while managing 60+ daily inquiries.
• Improved team performance by training new representatives in communication skills, system navigation, and CRM best practices.
• Ranked among top performers for accuracy, call quality, and customer feedback across multiple projects.
Virtual Customer Care Associate
Remote
11.2013 - 12.2016
- • Delivered real-time chat, phone, and email support for orders, refunds, and account issues with 98% documentation accuracy.• Consistently met or exceeded productivity and service-level targets in a high-volume remote environment.• Praised for clear communication, patience, and the ability to quickly resolve customer concerns.
Education
Certified Home Health Aide (CHHA) - undefined
Home Health Aide E&S Academy
Elizabeth, United States02.2016
High School Diploma - undefined
Woodbridge votech
Woodbridge, United06.1997
Skills
- Oversaw care operations for elderly clients, cultivating a respectful and compassionate atmosphere Developed and executed time management strategies to enhance efficiency in care delivery Proactively addressed challenges to elevate client satisfaction and overall well-being
Accomplishments
- Throughout my career, I have consistently delivered exceptional care and customer support, achieving a 95%+ client satisfaction rate and maintaining a perfect safety and attendance record. I am trusted by families, supervisors, and customers for my compassion, professionalism, and strong communication skills. In remote customer service roles, I ranked among the top performers for accuracy, first-call resolution, and documentation while managing high-volume phone, chat, and email interactions. I strengthened client independence, improved household safety, reduced emergency incidents through early reporting, and built long-term relationships that led to repeated placement requests. Additionally, I mentored new hires, supported team performance, streamlined scheduling processes, and adapted quickly to new technologies and fast-paced environments.
Languages
English
Personal Information
- Title: Customer Service/ Caregiver
- ID Number: 18482069361
Training
Certified Home Health Aide (CHHA), E&S Academy
Computer Science: Academy Of Proof
Certification
Home Health Aide
Timeline
Caregiver
Home Health Aide’s
01.2020 - Current
Remote Customer Service Representative
Working Solutions
01.2017 - 01.2019
Virtual Customer Care Associate
Remote
11.2013 - 12.2016
Certified Home Health Aide (CHHA) - undefined
Home Health Aide E&S Academy
High School Diploma - undefined
Woodbridge votech