ISAAC MARK PACHECO
Las Vegas,NV
Summary
Highly motivated and dependable professional with a strong work ethic and a passion for helping others. Quick learner with excellent communication and customer service skills. Experienced in logistics, courier services, and customer support, with a proven track record of delivering reliable and efficient service.
Overview
6
6
years of professional experience
Work History
Store/Care Specialist
Mobi
08.2023 - Current
- Acted the primary point of contact for new and existing customers, providing excellent service
- Assisted customers with billing inquiries, troubleshooting mobile devices, and managing accounts
- Provided product knowledge and guidance to help customers navigate Mobi’s services
- Resolved customer inquiries efficiently, ensuring a positive customer experience
Courier
Diagnostic Laboratory Services
01.2022 - 08.2024
- Transported laboratory specimens, testing supplies, and test results to designated locations safely and efficiently
- Ensured timely and accurate deliveries while adhering to traffic laws and company policies
- Managed special service requests, including STAT and timed specimens, with a focus on urgency and efficiency
- Delivered specimen collection supplies and test results to clients in a professional manner
- Utilized an electronic tracking system to monitor and document specimen transportation
- Communicated issues and accommodated client requests within scheduling constraints
Courier
Clinical Labs of Hawaii
01.2019 - 01.2022
- Followed established routes and schedules to transport medical specimens and supplies
- Ensured safe and proper handling of specimens during transport to laboratories
- Assisted clients with special service requests and coordinated logistics
- Maintained compliance with transportation regulations and company protocols
Education
High School Diploma -
St. Joseph High School
Hilo, HI01.2012
Skills
- Hardworking, dependable, and detail-oriented
- Strong active listening and communication skills
- People-friendly with a customer service orientation
- Excellent time management and multitasking abilities
- Eager to learn and adapt to new challenges
Timeline
Store/Care Specialist
Mobi
08.2023 - Current
Courier
Diagnostic Laboratory Services
01.2022 - 08.2024
Courier
Clinical Labs of Hawaii
01.2019 - 01.2022
High School Diploma -
St. Joseph High School
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