Isaac Martinez
San Antonio
Summary
Accomplished Manager with a proven track record at SRS Distribution, enhancing customer satisfaction and driving operational excellence. Expert in Strategic Planning and Team Leadership, I've successfully mentored teams to exceed performance goals while managing resources to boost profitability. Skilled in CRM and adept at fostering customer relationships, ensuring high-quality service delivery. Knowledgeable [Desired Position] with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making. Experienced with territory management and market expansion strategies, ensuring consistent growth and client retention. Utilizes strong analytical skills and market insights to develop effective sales plans. Track record of building robust client relationships and leading teams to exceed performance goals. Proud US Navy veteran
Overview
17
17
years of professional experience
1993
1993
years of post-secondary education
Work History
Territory Manager
CMI Group
San Antonio
07.2025 - Current
- Managed sales territories to maximize revenue and market share.
- Developed strong relationships with key clients and stakeholders.
- Coordinated marketing initiatives to enhance brand visibility and engagement.
Territory Manager
SRS Distribution
11.2024 - 07.2025
- Developed and implemented effective sales strategies to increase sales and market share in a designated territory.
- Established and maintained relationships with key accounts to generate repeat sales and customer loyalty.
- Coordinated and oversaw all regional sales activities to ensure sales and customer service objectives were met.
- Conducted regular customer visits to nurture relationships and increase sales opportunities.
- Developed and managed a regional sales budget for assigned territory.
- Analyzed sales data to identify trends and potential areas of improvement.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Manager
SRS Distribution
09.2021 - 10.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Manager
ABC Supply
02.2010 - 09.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Manager
Bradco Supply Corp.
01.2009 - 02.2010
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
El Paso High School
El Paso, TXSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Operations Management
- Customer Relationship Management (CRM)
- Schedule Preparation
- Sales management
- Customer Service
- Decision-Making
Accomplishments
- Supervised team of 28 staff members.
Languages
5
Timeline
Territory Manager
CMI Group
07.2025 - Current
Territory Manager
SRS Distribution
11.2024 - 07.2025
Manager
SRS Distribution
09.2021 - 10.2024
Manager
ABC Supply
02.2010 - 09.2021
Manager
Bradco Supply Corp.
01.2009 - 02.2010
El Paso High School