Isaac Mascorro
Lynwood,CA
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Account Manager
Nexxgen Enterprises
01.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Dispatch Supervisor
NEXXGEN ENTERPRISES
03.2023 - 12.2023
- Recruited highly qualified candidates, conducting interviews and providing onboarding support for new hires in the dispatch department.
- Reviewed standard operating procedures periodically, making recommendations for improvements based on industry best practices.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
Shipping Lead
Valence Surface Technologies
12.2018 - 10.2020
- Identify job objective for the day, match each order with their proper paperwork, check each customer order for correct quantity and inspect for good quality, wrap parts as safely and efficiently as possible, place wrapped order in proper packaging, ship orders via FedEx/ UPS, load orders onto customer vehicle with forklift, process shipped orders through computer system, direct employees to package orders of high importance or expedited orders, assure customer orders are shipped before deadline
Service Agent
Golden Gate of America
01.2017 - 12.2018
- Maintain a clean and respectful environment, gas customer vehicles, detail car interior and manage cars in storage for future customers
Sales Associate
Forever 21
08.2016 - 12.2016
- Greet customers promptly, totaled bills, help customers select items based on needs, display and promote items, prepare store with new trends and layouts when needed, give exceptional customer service
Education
General Education
Long Beach City College
Long Beach, CA01.2017
High school diploma -
Marco Antonio Firebaugh High School
Lynwood, CA01.2016
Skills
- Interpersonal communication
- Self starter
- Able to multi-task
- Quick to learn
- Exceptional organizational skills
- Time management
- Friendly
- Professionalism
- Responsible
- Relationship building and management
- Account development
- Networking skills
- Upselling
- Account servicing skills
- Client meetings
- Data-driven decision-making
- Account oversight
References
- Guadalupe Torres, Academic Advisor, 1(310)-409-6287
- Marcos Nieves, Supervisor, (562)-884-6941
Timeline
Account Manager
Nexxgen Enterprises
01.2024 - Current
Dispatch Supervisor
NEXXGEN ENTERPRISES
03.2023 - 12.2023
Shipping Lead
Valence Surface Technologies
12.2018 - 10.2020
Service Agent
Golden Gate of America
01.2017 - 12.2018
Sales Associate
Forever 21
08.2016 - 12.2016
High school diploma -
Marco Antonio Firebaugh High School
General Education
Long Beach City College
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