Jeffery Aryeetey
Fredericksburg,VA
Summary
Engineering student versed in reviewing plans, writing reports, researching solutions and implementing company procedures. Willingness to learn, follow instructions, and work cooperatively within team environments. Computer competencies include various CAD programs and MS Office applications. Also, proven track record in enhancing productivity and customer satisfaction through expert remote support and technical troubleshooting. Skilled in software installation and network connectivity, coupled with a strong work ethic and customer service expertise.
Overview
4
4
years of professional experience
Work History
Help Desk Support Intern
G2 Groups Of Companies
2024.05 - 2024.06
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Coordinated efforts with other IT departments when escalated issues required specialized expertise.
- Assisted end-users with software installation and troubleshooting, increasing productivity.
- Provided remote support for off-site users, ensuring uninterrupted workflow.
- Diagnosed and troubleshot hardware, software and network issues.
- Established strong working relationships with users through clear communication, fostering trust in the help desk''s ability to address concerns quickly and accurately.
Engineering Laboratory Technician
Germanna Community College
2022.09 - 2023.05
- Served as a reliable resource to junior technicians providing guidance on best practice methodologies thereby increasing overall team competency levels.
- Promoted sustainability within the laboratory through proper waste management practices and recycling initiatives.
- Ensured effective communication between engineering teams by preparing detailed reports summarizing findings from tests conducted.
- Assisted engineers in troubleshooting and resolving technical issues, leading to increased productivity.
- Managed daily laboratory operations including scheduling equipment usage, overseeing maintenance activities, and coordinating workflow to optimize productivity levels.
- Conducted comprehensive materials testing, resulting in optimized product performance.
- Provided crucial support for research projects by managing sample preparation and documentation.
- Enhanced laboratory efficiency by maintaining and calibrating equipment, ensuring accurate test results.
- Aided in prototype development with precise assembly techniques, accelerating time-to-market for new products.
Computer Technician Intern
LPN Tek Solutions
2020.02 - 2022.08
- Enhanced system performance by diagnosing and resolving hardware and software issues.
- Provided technical support for end-users, resulting in increased productivity and reduced downtime.
- Assisted in the setup and maintenance of computer workstations, ensuring a seamless integration into office workflow.
- Supported users with password resets, account creations, and data backups, maintaining secure systems access.
- Configured printer settings for optimized output quality, reducing paper waste and improving document presentation standards.
- Maintained office PCs, networks and mobile devices.
- Assisted customers with technical support inquiries.
- Completed an internship project that focused on evaluating new technology solutions leading to the adoption of cost-effective tools.
- Supported remote employees by troubleshooting VPN connection issues promoting uninterrupted work from home arrangements.
Education
Bachelor of Science - Computer Engineering
Virginia Tech
Blacksburg, VAAssociate of Science - Electrical Engineering
Germanna Community College
FredericksburgAssociate of Applied Science - Civil Engineering
Kwame Nkrumah University Of Science & Technology
Kumasi, GHSkills
- Remote Support
- Ticket management
- Software Installation
- Network Connectivity
- Technical Support
- Customer service expertise
- Strong Work Ethic
- AutoCAD
- CAD Software
- Creative Thinking
- Computer Programming
- Computer Skills
- Electrical Troubleshooting
- Equipment Calibration
- Data Entry
- Equipment Operation
Timeline
Help Desk Support Intern
G2 Groups Of Companies
2024.05 - 2024.06
Engineering Laboratory Technician
Germanna Community College
2022.09 - 2023.05
Computer Technician Intern
LPN Tek Solutions
2020.02 - 2022.08
Bachelor of Science - Computer Engineering
Virginia Tech
Associate of Science - Electrical Engineering
Germanna Community College
Associate of Applied Science - Civil Engineering
Kwame Nkrumah University Of Science & Technology
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