Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zackary Pillsbury

Rockwell,NC

Overview

1
1
Certification

Work History

Help Desk Support Intern

AC Freeman Construction LLC
05.2024 - 07.2024
  • Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.
  • Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
  • Installed, configured and maintained computer systems and network connections.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Installed and configured operating systems and applications.
  • Patched software and installed new versions to eliminate security problems and protect data.

Project Lead

Ronald Mcdonald House Charities Of The Carolinas
01.2024 - 04.2024
  • Partnered with project team members to identify and quickly address problems.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Analyzed project performance data to identify areas of improvement.
  • Maintained related hardware in good working order.
  • Presented category insights and new item recommendations to major retailers and led teams in developing marketing, pricing, product and sales strategies.
  • Managed various IT projects to meet deadlines and customer requirements.

Education

Bachelor of Science - Information And Computer Tech

East Carolina University
Greenville, NC
08.2024

Skills

  • Network troubleshooting and diagnostics
  • System/Server administration
  • Data/System security protocols
  • End-user support & training
  • Remote IT Infrastructure management
  • System integration and configuration
  • Cloud computing and storage
  • Installation of hardware and software
  • Antivirus, anti-malware and malware removal
  • Network monitoring and performance optimization
  • User account administration & management
  • Network and system scripting
  • Documentation and user guides creation
  • Scripting & Automation technologies
  • Incident handling & resolution
  • Helpdesk ticketing software
  • IT asset inventory management
  • Video conferencing & remote access tools
  • VoIPand telecommunication techniques
  • Change & Problem Management principles

Certification

CompTIA Securirty+ sy0-701

ID:559B7JJTG1E11NKH

August 2024- August 2027

CCNA(Working on it)

Timeline

Help Desk Support Intern

AC Freeman Construction LLC
05.2024 - 07.2024

Project Lead

Ronald Mcdonald House Charities Of The Carolinas
01.2024 - 04.2024

Bachelor of Science - Information And Computer Tech

East Carolina University

CompTIA Securirty+ sy0-701

ID:559B7JJTG1E11NKH

August 2024- August 2027

CCNA(Working on it)

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Zackary Pillsbury