Moises Aguilar
Summary
A skilled and customer-focused IT Help Desk professional with a background in troubleshooting technical issues and providing timely and effective solutions to end-users. Possessing excellent communication and interpersonal skills to effectively assist and educate users on technology-related problems. Proven ability to quickly adapt to new technologies and processes while maintaining a high level of customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Help Desk Support Intern
San Benito High School
02.2016 - 05.2018
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Streamlined help desk processes for improved efficiency and reduced response times.
- Developed comprehensive IT support documentation to facilitate faster issue resolution.
- Delivered prompt and accurate technical assistance, resulting in improved user experience.
Curbside Shopper
H-E-B
02.2022 - Current
- Enhanced customer satisfaction by providing efficient and accurate curbside shopping services.
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
- Managed high volumes of orders during peak times, prioritizing tasks to maintain efficiency and accuracy.
Education
Bachelors of Business - Cyber Security
The University of Texas At San Antonio
San Antonio, TX05.2026
Associate of Science - Cyber Security
Texas State Technical College - Harlingen
Harlingen, TX06.2021
Skills
Customer Service
Help Desk Ticketing Systems
Office 365 Management
Tier I Level Troubleshooting
Active Directory User Management
Management of Virtual Machines
Technology Proficiencies
Operating systems: Windows 10, Ubuntu, Kali Linux
Networking: LAN, WAN, Wi-Fi, TCP/IP, DHCP, DNS
Security & vulnerability: Windows Firewall, Windows Defender, Snort
Remote: Zoom and VPN
Ticketing systems: FreshBooks
Certification
CompTIA Network+ | In-progress
Timeline
Curbside Shopper
H-E-B
02.2022 - Current
Help Desk Support Intern
San Benito High School
02.2016 - 05.2018
Bachelors of Business - Cyber Security
The University of Texas At San Antonio
Associate of Science - Cyber Security
Texas State Technical College - Harlingen
Similar Profiles
Brody CascioBrody Cascio
Campus Supervisor at San Benito High School DistrictCampus Supervisor at San Benito High School District
Tiffany Willson-FullerTiffany Willson-Fuller
HR Generalist I at San Benito High School DistrictHR Generalist I at San Benito High School District
Chelsea GarciaChelsea Garcia
Substitute Teacher at San Benito High SchoolSubstitute Teacher at San Benito High School