Guadalupe Alvarado
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level information security position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Help Desk Support Intern
Triways Inc.
05.2022 - 05.2024
- Provide first-level technical support to users via phone, email, and in person
- Diagnose and resolve hardware, software, and network issues
- Escalate unresolved queries to senior support staff
- Document solutions and maintain activity reports.
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
Education
Bachelor of Science, Business Administration - Computer Information Systems -
California State Polytechnic University, Pomona
05.2024
Associate of Science, Business Administration -
San Bernardino Valley College
05.2022
Skills
- Python
- Java
- AWS Cloud Services (eg, EC2, S3)
- O365
- Tableau
- SSH
- MS SQL
- Active Directory
- Ticket management
- Remote Support
- Software Installation
- IT Documentation
- Software Upgrades
- Customer Service
- Technical Troubleshooting
Projects
Web Application Auto Scaling with Load Balancing, California State Polytechnic University, Pomona, 05/2024, Built an AWS web application with auto-scaling and load balancing., Ensured high availability and efficient capacity management. MS SQL Database Management System, 02/2024, Designed a database system using MS SQL Server 2019., Generated business reports and provided detailed documentation.
Languages
Spanish
Limited Working
Timeline
Help Desk Support Intern
Triways Inc.
05.2022 - 05.2024
Bachelor of Science, Business Administration - Computer Information Systems -
California State Polytechnic University, Pomona
Associate of Science, Business Administration -
San Bernardino Valley College
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