Overview
Work History
Education
Skills
Awards And Acknowledgements
Certification
Timeline

Alexander Maroulis

Overview

7
7
years of professional experience
4
4
Certifications

Work History

Help Desk Support Intern

Westinghouse
Pittsburgh(Remote), PA
01.2025 - 01.2026
  • Managed user accounts, groups, and permissions in Active Directory, ensuring secure and efficient access across the organization.
  • Troubleshot and resolved login issues, password resets, and access requests to maintain seamless end-user operations.
  • Assisted with onboarding and offboarding by provisioning and de-provisioning accounts and system access.
  • Provided timely technical support to end-users via email, chat, and phone, enhancing IT service quality.
  • Maintained documentation of system changes, user requests, and IT procedures to support team efficiency and compliance.

Consumer Asset Manager/Collection Specialist II

M&T Bank
Millsboro(Hybrid), DE
01.2019 - 01.2025
  • Manage and monitor consumer accounts to ensure timely payments and minimize delinquencies.
  • Contact customers via phone, email, or mail to collect overdue payments and negotiate repayment plans.
  • Analyze account histories and financial information to assess risk and determine appropriate collection strategies.
  • Maintain accurate records of all communications, payment arrangements, and account activity in the system.
  • Collaborate with internal teams to resolve disputes, adjust accounts, and recommend asset recovery actions.
  • Strategically optimize portfolio performance by identifying high-risk accounts and implementing tailored recovery solutions that maximize revenue.
  • Drive customer retention and satisfaction by negotiating flexible payment solutions while safeguarding the organization’s financial interests.

Education

Bachelor of Science - Computer Science/Concentration in A.I.

Wilmington University

Bachelor of Science - Psychology

Wilmington University

Skills

  • Risk analysis
  • Data reporting
  • Conflict resolution
  • Collection management
  • Attention to detail
  • Software development
  • Excellent communication
  • Problem-solving abilities
  • Project coordination
  • Cross-functional teamwork

Awards And Acknowledgements

  • Phi Beta Kappa Member/ Prestigious Honor Society
  • President's List/ Outstanding Academic Achievement
  • Dean's List/ Recognizes Students w/High GPA

Certification

Cybersecurity and FinTech Certificate- Wilmington University

Web Applications Development Certificate- Wilmington University

Java Programming Certificate- Wilmington University

Data Analytics Certificate- Wilmington University

Timeline

Help Desk Support Intern - Westinghouse
01.2025 - 01.2026
Consumer Asset Manager/Collection Specialist II - M&T Bank
01.2019 - 01.2025
Wilmington University - Bachelor of Science, Computer Science/Concentration in A.I.
Wilmington University - Bachelor of Science, Psychology
Alexander Maroulis