Overview
7
7
years of professional experience
4
4
Certifications
Work History
Help Desk Support Intern
Westinghouse
Pittsburgh(Remote), PA
01.2025 - 01.2026
- Managed user accounts, groups, and permissions in Active Directory, ensuring secure and efficient access across the organization.
- Troubleshot and resolved login issues, password resets, and access requests to maintain seamless end-user operations.
- Assisted with onboarding and offboarding by provisioning and de-provisioning accounts and system access.
- Provided timely technical support to end-users via email, chat, and phone, enhancing IT service quality.
- Maintained documentation of system changes, user requests, and IT procedures to support team efficiency and compliance.
Consumer Asset Manager/Collection Specialist II
M&T Bank
Millsboro(Hybrid), DE
01.2019 - 01.2025
- Manage and monitor consumer accounts to ensure timely payments and minimize delinquencies.
- Contact customers via phone, email, or mail to collect overdue payments and negotiate repayment plans.
- Analyze account histories and financial information to assess risk and determine appropriate collection strategies.
- Maintain accurate records of all communications, payment arrangements, and account activity in the system.
- Collaborate with internal teams to resolve disputes, adjust accounts, and recommend asset recovery actions.
- Strategically optimize portfolio performance by identifying high-risk accounts and implementing tailored recovery solutions that maximize revenue.
- Drive customer retention and satisfaction by negotiating flexible payment solutions while safeguarding the organization’s financial interests.
Education
Bachelor of Science - Computer Science/Concentration in A.I.
Bachelor of Science - Psychology
Skills
- Risk analysis
- Data reporting
- Conflict resolution
- Collection management
- Attention to detail
- Software development
- Excellent communication
- Problem-solving abilities
- Project coordination
- Cross-functional teamwork
Awards And Acknowledgements
- Phi Beta Kappa Member/ Prestigious Honor Society
- President's List/ Outstanding Academic Achievement
- Dean's List/ Recognizes Students w/High GPA
Certification
Cybersecurity and FinTech Certificate- Wilmington University
Web Applications Development Certificate- Wilmington University
Java Programming Certificate- Wilmington University
Data Analytics Certificate- Wilmington University
Timeline
Help Desk Support Intern - Westinghouse
01.2025 - 01.2026
Consumer Asset Manager/Collection Specialist II - M&T Bank
01.2019 - 01.2025
Wilmington University - Bachelor of Science, Computer Science/Concentration in A.I.
Wilmington University - Bachelor of Science, Psychology