Isaac Mercado
Clermont
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lifeguard
Universal Orlando Resorts
Orlando, FL
02.2026 - Current
- Monitored pool areas to ensure guest safety and compliance with facility regulations.
- Responded promptly to emergency situations, providing first aid and rescue operations as needed.
- Conducted routine safety inspections of swimming facilities and equipment to maintain optimal conditions.
- Educated guests on pool rules and safety procedures, fostering a safe recreational environment.
Server
Red Lobster Restaurant
Orlando, FL
01.2026 - Current
- Processed transactions accurately using point-of-sale system.
- Trained new servers on restaurant protocols and menu items.
- Suggested menu items based on customer preferences, increasing sales opportunities.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Medical Assistant
South Florida Interventional Orthopedics and Spine
Davenport, FL
07.2022 - Current
- Transmitting prescription refills as directed.
- Keeping patient medical records current.
- Enter a patient's weight and blood pressure and their pre-exam interview responses into a computer database.
- Contacted patients for appointment reminders
- Recorded patient history
- Assisted with charting
Recreation Specialist
Holiday Inn
Orlando, FL
10.2025 - 05.2026
- Developed engaging recreational programs to enhance guest satisfaction and promote healthy lifestyles.
- Collaborated with team members to coordinate daily activities and events for guests of all ages.
- Assisted in maintaining safety standards across recreational facilities, ensuring compliance with health regulations.
- Facilitated guest feedback sessions to assess program effectiveness and identify areas for improvement.
Recreation Specialist
Evermore Orlando Resort
Orlando, FL
05.2024 - 09.2025
- Organized training sessions for staff on customer service techniques and activity facilitation strategies.
- Implemented streamlined booking processes for recreational activities, enhancing guest accessibility and experience.
- Led workshops that fostered community engagement among hotel guests, promoting social interaction and well-being.
- Evaluated recreational offerings regularly to align with evolving guest preferences and industry trends.
Server
KPOT Korean BBQ & Hot Pot
Kissimmee, FL
07.2023 - 11.2023
- As a KPOT Server I was required to
- Possess exceptional customer service skills
- Have a solid understanding of food handling regulations.
- Greet guests
- Answer questions regarding the menu, the restaurants concept, and alcohol questions.
Manager
Panda Restaurant Group
Kissimmee, FL
09.2021 - 06.2022
- As manager I was responsible for overseeing daily operations of the restaurant
- I had to prioritize outstanding guest service and will be responsible for sourcing, hiring and developing team member
- I was expected to provide a safe work environment and ensure all standards and procedures are followed
- Managed customer relations and sales
- Handled the daily counts
- Generated sales reports
- Handled day-to-day operations
Education
High school or equivalent - Business management
Four Corners School
Davenport, FL05.2020
Languages
English - Fluent
Certification
Tips certified
Lifeguard certification
Timeline
Lifeguard
Universal Orlando Resorts
02.2026 - Current
Server
Red Lobster Restaurant
01.2026 - Current
Recreation Specialist
Holiday Inn
10.2025 - 05.2026
Recreation Specialist
Evermore Orlando Resort
05.2024 - 09.2025
Server
KPOT Korean BBQ & Hot Pot
07.2023 - 11.2023
Medical Assistant
South Florida Interventional Orthopedics and Spine
07.2022 - Current
Manager
Panda Restaurant Group
09.2021 - 06.2022
High school or equivalent - Business management
Four Corners School