Isaac Mitchell
Cranston,RI
Summary
Dynamic technician with a proven track record of excelling in IT, mechanical troubleshooting, security, and safety compliance. Adept at managing inventory and optimizing processes, I leverage strong customer service skills to enhance user experiences. Committed to delivering innovative solutions while ensuring operational excellence in equipment maintenance, security, and installation support.
Overview
17
17
years of professional experience
Work History
Equipment Technician
ERCO Worldwide
North Kingstown, Rhode Island
01.2023 - 06.2025
- Documented maintenance activities and tracked equipment performance records.
- Ensured compliance with safety regulations during all maintenance tasks.
- Used hand tools, power tools and diagnostic equipment to troubleshoot problems with mechanical components.
- Inspected equipment and made repairs and replacements.
- Repaired damaged wiring harnesses and connectors associated with electronic systems.
- Managed inventory levels for spare parts needed for repairs or replacements.
- Assembled new pieces of equipment following blueprints or other instructions from manufacturers' manuals.
- Assisted with installation projects by providing expertise in the use of various tools and techniques.
- Troubleshot issues related to software programs used with specific types of machinery.
- Ensured that all safety regulations were followed when repairing or installing new equipment.
- Calibrated, adjusted and aligned components according to manufacturer's specifications.
- Monitored environmental conditions around machinery to ensure safe operation at all times.
- Maintained, tested, and assembled many pieces of equipment weekly.
Broadband Installer/Technician (Contractor)
Future Technologies LLC
Cranston, RI
11.2020 - 07.2021
- Educate customers on equipment and usage giving each customer the required attention and care they need each visit.
- Installing Cable; Staging and cleanly running pre-wiring; Using meter to register and confirm accurate signal readings at all required points; Setting up VoIP service and in-home phone wiring; Preventing signal loss; Installing set top boxes, modems, Wi-Fi extenders as well as alarm services.
- Other duties included troubleshooting issues with various in-home wireless devices; documenting and conducting maintenance of drop wire Ariel/buried cables and reporting all findings and corrective maintenance.
Migration Specialist (Contractor)
Insight Global
Smithfield, RI
06.2019 - 10.2020
- Responsible for migrating and updating existing machines from previous operating systems to Windows 10 Enterprise with all required company applications.
- Interacts with end users to ensure completion of migration was successful, and that no issues other than general user education is necessary post migration.
Assembly Specialist (Contractor)
Siren Marine
Newport, RI
07.2017 - 10.2017
- Responsible for the assembly of the device monitor, tracking and controls.
- Programmed radio frequency module prior to soldering Class II, through hole onto printed circuit boards.
- Responsible for the push and confirmation of the configuration file and firmware of device.
- Responsible for the initial provisioning of the devices.
- Developed and built test console prototype for final stage of testing, prior to deployment.
- Established long lasting relationships with vendors.
- Sourced all necessary production materials, while staying on budget and managing inventory.
- Provided technical support to all customers via phone and email.
IT Support/Deployment Specialist
Spade Technology
Mansfield, MA
01.2013 - 10.2016
- Onsite duties required being an effective communicator dedicated to understanding customer needs and finding the correct solutions to said issues while working with CEO’s, CFO’s, and CTO’s as well as end users.
- Interfaced with third party vendors for various lines of business applications, including VOIP and cloud services.
- Responsible for troubleshooting workstation and server-side issues as well as making recommendations for infrastructure upgrades.
- Responsible for assisting the network administration and customer vCIO teams.
- Responsible for documenting, designing, customizing, and deploying client tailored images to various form factors.
- Extensive knowledge of various Windows Server Editions, Desktop operating systems, Troubleshooting Group Policy Objects, Adobe Products, SonicWALL Firewall, VPN products, etc.
Logistics and Embarkation Specialist
United State Marine Corp. Reserves
Ft. Devens, MA
01.2015 - 04.2016
- Assisted and prepared supplies and equipment for embarkation.
- Performed various Force Deployment Planning and Execution functions to support the movement of people and goods across all modes of military transportation.
- Performing multiple logistics administrative duties.
- Compile and maintain logistics support data, computing combat logistics support requirements, and coordinating combat logistics functions in support of operations and deployments.
- Trained to prepare aircraft and ship load plans that meet organizational requirements.
- Assisted with the preparation, planning, and execution of strategic mobility.
Counter Battery Radar Operator
United States Marine Corp.
Camp Lejeune, NC
03.2008 - 12.2011
- Served as A-Team Leader for team of 5 as well as acting supervisor of 142 Marines within the shop, motivating, and monitoring team performance and adjusting training to enhance overall team productivity.
- Responsible for the operation and maintenance for various Radar systems.
- Performed patrols, security, and site to site reconnaissance during operations.
- Certified “Chaser” responsible for the supervision and transportation of prisoners.
- Transported military personnel of all ranks to and from requested locations per official orders.
- Responsible for observing, maintaining order, and wellbeing of Marines in military living quarters and reporting all violations to superiors.
- CBR Hazmat Assistant Duty Supervisor: ensure all hazardous materials are properly handled and disposed of while maintaining the storage area.
- CB/R Motor Vehicles Assistant Duty Supervisor: Maintained all administrative service records.
- Conducted preventative and routine maintenance on all vehicles.
- Conducted preventative and routine maintenance on generators.
Education
CATV Training Institute -
CATV Training Institute
OLL12.2021
Electronics Skills Training and Certification (STRAC) Program -
Veterans Assembled electronics (VAe)
Providence, RI12.2017
Skills
- Basic Routing and Switching
- Windows XP - Windows 11 (Home, Pro, and Enterprise Editions)
- Active Directory Management
- Windows Server 2003-2019
- Innovative Decision Maker
- Office 365 Management and Services
- Leadership Experience
- Customer Service
- (MDT) Microsoft Deployment Tools
- (SCCM) Microsoft System Center Configuration Manager
- Equipment maintenance
- Mechanical troubleshooting
- Wiring repair
- Diagnostic testing
- Safety compliance
- Customer education
- Inventory management
- Installation support
- Technical documentation
- Process optimization
- Problem solving
- Time management
- Detail orientation
- Hand tools proficiency
- Mechanical aptitude
- Computer skills
- Soldering skills
- Inspection skills
- Multitasking
- First Aid/CPR
- Attention to detail
- Supervision and leadership
- Security audit compliance
- Security planning
- Security risk assessment
- Communication security procedures
- Security policy enforcement
- Testing security
- Perimeter security design
- Travel security
- Security patrol experience
- Stockroom security
- Asset security
References
- Jon Whalley, Senior Penetration Tester at Fidelity Investments, (508) 858-8831, Jon.whalley@gmail.com
- Josh Brennan, IT Consultant, (401) 241-9735, Brennanjoshd@gmail.com
- Mike Dinella, Custom Monuments Crew Foreman, (781) 888-7344, Mdinella89@gmail.com
Timeline
Equipment Technician
ERCO Worldwide
01.2023 - 06.2025
Broadband Installer/Technician (Contractor)
Future Technologies LLC
11.2020 - 07.2021
Migration Specialist (Contractor)
Insight Global
06.2019 - 10.2020
Assembly Specialist (Contractor)
Siren Marine
07.2017 - 10.2017
Logistics and Embarkation Specialist
United State Marine Corp. Reserves
01.2015 - 04.2016
IT Support/Deployment Specialist
Spade Technology
01.2013 - 10.2016
Counter Battery Radar Operator
United States Marine Corp.
03.2008 - 12.2011
CATV Training Institute -
CATV Training Institute
Electronics Skills Training and Certification (STRAC) Program -
Veterans Assembled electronics (VAe)