Isaac Musgrove
Valdosta,GA
Summary
Motivated professional AV Technician transitioning into IT Support, bringing hands-on experience in technical troubleshooting, AV system setup, and customer-facing problem resolution. Background includes supporting corporate events, managing small-business operations, and resolving hardware, software, and connectivity issues in fast-paced environments. Known for clear communication, strong teamwork, and the ability to learn new systems quickly while delivering dependable support to users.
Overview
10
10
years of professional experience
Work History
AV Technician
Eventpoint
01.2016 - Current
- Provided technical support for corporate productions, meetings, and live events, including setup, configuration, and operation of audio systems, computers, and presentation equipment.
- Delivered hands-on troubleshooting for hardware, software, and network-adjacent issues such as laptop connectivity, display routing, audio/visual signal flow, and conferencing platforms.
- Supported clients and presenters by preparing and testing laptops, video playback systems, microphones, projectors, and conferencing devices.
- Worked with my team to diagnose issues quickly when they arose in event critical moments
- Managed small-scale rentals and events independently, handling system configuration, customer support, equipment planning, and quality assurance.
- Performed onsite equipment installations for various companies, including mounting displays, running cabling, configuring audio/video systems, and verifying system functionality.
Owner / Operator
Gud Coffee Company
10.2019 - 11.2021
- Managed day-to-day operations, including staff training, customer service, workflow optimization, and equipment oversight.
- Troubleshot and maintained shop technology such as POS systems, WiFi/network equipment, printers, tablets, and payment hardware to ensure continuous uptime.
- Provided customer-facing support in a fast-paced environment, resolving issues quickly and communicating clearly with both staff and customers.
- Implemented efficient processes for inventory, scheduling, and equipment maintenance, improving reliability and reducing downtime.
- Led a small team by setting standards, delegating tasks, and resolving operational challenges with practical, solution-focused decision-making.
Education
Associates Degree - General Studies
Georgia Military College
Valdosta, GA01.2019
Skills
- Hardware & software troubleshooting (Windows & macOS)
- Workflow optimization & problem-solving
- Customer support & technical communication
- Basic networking & connectivity diagnostics
- User training & support for non-technical clients
- Strong interpersonal & conflict-resolution skills
- Laptop, display, and conferencing setup
- Team collaboration
- Leadership Training
Timeline
Owner / Operator
Gud Coffee Company
10.2019 - 11.2021
AV Technician
Eventpoint
01.2016 - Current
Associates Degree - General Studies
Georgia Military College