Isaac Newborn
Wilmington,DE
Summary
Dynamic security professional with extensive experience at Allied Universal Security Services and a proven track record in incident reporting and loss prevention. Adept at managing high-stress situations with exceptional customer service skills, ensuring safety and satisfaction while fostering a welcoming environment. Strong leadership abilities complemented by a security guard license.
Overview
11
11
years of professional experience
Work History
Security Officer
Allied Universal Security Services
04.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Officer
Securitas Security
01.2020 - 04.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer Service Representative
Amazon
01.2017 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Executive Director
Bourgeoise MAG
01.2014 - 08.2019
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
Education
Associate of Arts - Marketing Management And Research
Delaware County Community College
Media, PA01-1994
High School Diploma -
Arkadelphia Senior High School
05-1993
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Shipping and Receiving
- outbound sales
- loss prevention
- project maaagement
Timeline
Security Officer
Allied Universal Security Services
04.2022 - Current
Security Officer
Securitas Security
01.2020 - 04.2022
Customer Service Representative
Amazon
01.2017 - 11.2019
Executive Director
Bourgeoise MAG
01.2014 - 08.2019
Associate of Arts - Marketing Management And Research
Delaware County Community College
High School Diploma -
Arkadelphia Senior High School
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