Isaac Phillips
Schaumburg,IL
Summary
To obtain a position in Human Services where I will be obtaining professional experience. Some of my greatest strengths include relationship building skills, problem-solving, work ethic, and willingness to learn. I would like to be in a position in which I can use the strengths that I possess to make an impact on the individuals that I will provide services for, along with the people I will work side by side with
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager
Sevita Health
Naperville, Illinois
03.2024 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
Employment Specialist/Case Manager
Impact Behavioral Health Partners
Illinois
02.2023 - Current
- Travel to different public housing sites daily to speak with clients, and to offer services to residents
- Provide one on one support services for residents in the HACC program, which include resume building, interview preparation, strength building, etc.
- Complete assessments as needed (IM+CANS, HRA, Vocational)
- Collaborate with clinical case managers, clinicians, benefit counselors, and nursing staff
- Networking with management of local businesses
- Conduct group activities on site (bingo, trivia, presentations from outside sources, 'Mental Health Monday' focus groups)
Behavioral Health Technician
Streamwood Behavioral Healthcare System
01.2022 - 05.2022
- Duties include monitoring the behavior of adult and adolescent patients, de-escalation of verbal and physical altercations, running various focus groups, and collaborating with nursing staff to deliver essential rehabilitation for the patients.
Community Health Worker
Meridian Health Insurance
Chicago, IL
09.2018 - 10.2021
- Duties include managing case loads, providing assistance for patients in need of resources, investigations, completing assessments with patients, and creating an environment in which patients feel safe and secure
- Also assist with care coordination, creating plan of care for patients, med recs, and making calls to set up meetings with licensed care coordinators
Transporter/Coordinator
Amita Health, Elk Grove Village- Alexian Brothers Medical Center
07.2016 - 02.2018
- Employed with Touchpoint
- Duties include transporting patients carefully, promptly, and safely as requested
- While working with patients who are often sensitive, I listen and am compassionate
- Also help coordinate transporters to ensure patients are being transported efficiently and safely.
Mentor Program
United Parcel Service
08.2011 - 08.2016
- Duties included: Logistics Functions
- Leadership duties: Co-chair of the safety committee and management of new employees.
- Mentor Program: Developed skills and knowledge of policy guidelines for new employees
- Developed safety activities to actively engage with employees.
Education
Bachelors of Arts in Human Services - Human Services
Columbia College of Missouri
01.2018
Skills
- Motivational Interviewing
- Relationship Building
- Databases
- Employee Orientation
- Case Management
- Social Work
- Hospital Experience
- Medical terminology
- Patient monitoring
Certification
CPR Certification
Additional Information
SKILLS
Adaptable/Organized/Strong work ethic/Relationship building skills
MS Office Applications
Kronos HR System
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Case Manager
Sevita Health
03.2024 - Current
Employment Specialist/Case Manager
Impact Behavioral Health Partners
02.2023 - Current
Behavioral Health Technician
Streamwood Behavioral Healthcare System
01.2022 - 05.2022
Community Health Worker
Meridian Health Insurance
09.2018 - 10.2021
Transporter/Coordinator
Amita Health, Elk Grove Village- Alexian Brothers Medical Center
07.2016 - 02.2018
Mentor Program
United Parcel Service
08.2011 - 08.2016
Bachelors of Arts in Human Services - Human Services
Columbia College of Missouri
CPR Certification
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