Isaac Pineda

TABC and Food Handlers Certified

• Developed loyal clients by consistently delivering outstanding service and engaging with them.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Enhanced customer experience with engaging conversations and personalized drink recommendations.
• Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
• Verified drinking age requirements of customers by carefully reviewing photo identification.

• Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
• Generated friendly atmosphere by encouraging employees to greet and speak to customers.
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Contributed to store profitability by upselling products and promoting seasonal offerings.
• Ensured best possible service in a quick-paced environment

• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Served high customer volumes during special events, nights, and weekends.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.