Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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ISAAC RAMIREZ

Atlanta,GA

Summary

IT professional prepared to deliver high standards in technical support and issue resolution. Proven track record of enhancing system functionality and user experience. Known for collaborative teamwork and flexibility to meet changing demands, with expertise in problem-solving and customer service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Help Desk Technician

Georgia Institute of Technology
06.2023 - Current
  • Provided Tier 1 IT support to technical and non-technical users through phone and desk side support services.
  • Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues through the use of ServiceNow Agent Workspace.
  • Provided basic end-user troubleshooting for issues ranging from account support to application support.
  • Installed, modified, and repaired software to resolve technical issues.
  • Managed sensitive user data securely, adhering to company policies and industry best practices for cybersecurity.

Office Manager Intern

Extreme Painters Inc
09.2014 - 06.2022
  • Provided exceptional customer service, addressing inquiries promptly and professionally.
  • Managed incoming correspondence, delegating tasks as appropriate and ensuring timely responses were provided.
  • Handled day-to-day customer or client questions via telephone or email.
  • Developed and used job estimate and invoice templates to send to customers.

Education

Bachelor - Computer Engineering

Georgia Institute of Technology
Atlanta, GA
06-2022

Skills

  • Microsoft Office
  • Software Troubleshooting
  • Customer Service
  • Computer Networking Troubleshooting
  • Computer Security
  • Software Installation and Updates
  • IT Documentation
  • Technical Support Triage

Certification

  • CompTIA A+
  • CompTIA Network+

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Help Desk Technician

Georgia Institute of Technology
06.2023 - Current

Office Manager Intern

Extreme Painters Inc
09.2014 - 06.2022

Bachelor - Computer Engineering

Georgia Institute of Technology
ISAAC RAMIREZ