Summary
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Isaac Reyes

San Jose

Summary

Dynamic security professional with extensive experience at Macy's, adept at theft deterrence and emergency response. Proven ability to utilize surveillance techniques and conflict resolution skills to ensure safety and compliance. Recognized for effectively handling high-pressure situations while maintaining exceptional guest service and promoting a secure environment.

Work History

Foot Patrol Officer

Onview Security
Fremont
  • Patrolled properties for any suspicious activities
  • Conducted hourly reports on all activities or incidents that occurred
  • Communicated issues to property management to facilitate effective problem-solving.
  • Provided guest service to residents

Asset Protection Security Guard

Macys
Eastridge Mall
  • Supported Asset Protection Detectives through vigilant floor surveillance and coordinated apprehensions.
  • Monitored multiple floors for suspicious activities, enhancing theft prevention efforts.
  • Ensured adherence to Macys safe practices, contributing to a secure work environment.

Target Security Specialist

Target
Fremont
  • Deterred theft through proactive presence and receipt checks
  • Documented all productive merchandise recoveries for inventory tracking
  • Assisted APS with safe stops
  • Coached team members on safe practices to foster a safer workplace
  • Conducted parking lot patrols for any usual activity
  • Ensured guest satisfaction by addressing concerns and offering helpful solutions.
  • Some familiarity with TIC and using a zebra to keep track of shrink/ storage.

Target Security Specialist

Target
San Jose
  • Deterred theft through proactive presence and receipt checks
  • Documented merchandise recoveries to maintain accurate inventory records
  • Assisted APS with safe stops
  • Coached team members on safe workplace practices to reduce incidents
  • Conducted parking lot patrols for any usual activity
  • Enhanced guest satisfaction through attentive service and support
  • Some familiarity with TIC and using a zebra to keep track of shrink/ storage.

Loss Prevention Detective

Marshals / TJX
San Jose
  • Delivered exceptional service, improving guest satisfaction and loyalty
  • Promoted customer interaction, effectively deterring theft incidents
  • Operated security camera systems for surveillance purposes
  • Familiarity with Security Desk camera systems
  • Monitored team adherence to TJX guidelines, ensuring compliance and operational integrity

Education

High School Diploma -

Modesto Junior College
435 College Ave, Modesto, CA 95350
01-2019

Skills

  • Surveillance operations
  • Video surveillance expertise
  • Surveillance techniques
  • Emergency response
  • Emergency management
  • Incident reporting
  • De-escalation techniques
  • Conflict resolution
  • Safety compliance

Personal Information

Date of Birth: 09/19/97

Languages

Spanish
Limited

Timeline

Foot Patrol Officer

Onview Security

Asset Protection Security Guard

Macys

Target Security Specialist

Target

Target Security Specialist

Target

Loss Prevention Detective

Marshals / TJX

High School Diploma -

Modesto Junior College

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Isaac Reyes