Isaac Romero
Bernalillo
Summary
Dedicated professional with extensive experience at Walgreens, excelling in customer service and retail sales. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cleaning and sanitizing, ensuring a safe environment. Dependable team player committed to achieving operational goals and fostering positive relationships with clients.
Dependable and diligent with positive attitude and strong work ethic. Knowledge of safety protocols and cleaning procedures, coupled with skills in maintaining clean and orderly facilities. Committed to creating safe and welcoming environment for all.
Overview
2
2
years of professional experience
Work History
Custodian
Warrior Fuel II
1005 US-550
06.2025 - 01.2026
- Maintained cleanliness and organization of facility through daily cleaning tasks and waste management.
- Assisted in inventory management by tracking cleaning supplies and reporting shortages promptly.
- Conducted routine inspections of facilities to identify maintenance needs and report issues effectively.
- Collaborated with team members to implement efficient cleaning schedules, enhancing workflow productivity.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Checked in and stocked inventory throughout facility.
Customer Service Associate
Walgreens
100 US-550
09.2023 - 12.2024
- Assisted customers with product inquiries and service issues to enhance satisfaction.
- Processed transactions efficiently using point-of-sale systems to ensure accuracy.
- Collaborated with team members to achieve daily operational goals and maintain workflow.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Educated customers on promotions and loyalty programs to drive engagement and sales.
- Maintained cleanliness and organization of work areas, ensuring compliance with safety standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Handled billing and payment issues by following guidelines and resolving disputes.
Education
High School Diploma -
Bernalillo High School
Bernalillo, NM05-2024
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Retail sales
- Sales and retail experience
- Retail merchandising
- Retail transactions
- Stocking supplies and retail products
- Retail floor stocking
- Retail experience
- Retail services
Timeline
Custodian
Warrior Fuel II
06.2025 - 01.2026
Customer Service Associate
Walgreens
09.2023 - 12.2024
High School Diploma -
Bernalillo High School