Isaac Romo
Joliet,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Vasili's
135 Water St, Naperville, IL
03.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Assistant Manager
Cork Wine Bar
2302 Essington Rd, Joliet, IL
07.2021 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Barista Trainer
Starbucks
2518 W Jefferson St. Joliet, IL
07.2018 - 01.2022
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Education
Associate Of Applied Arts -
Joliet Junior College
Joliet, ILHigh School Diploma -
Joliet West High School
05.2018
Skills
- Attending Multiple Customers
- Health Code Compliance
- Anticipating Guest Needs
- Guest Satisfaction
- Team Training
- High-Volume Environments
- Servsafe Certified
Certification
- Food Protection Manger Certificate
- Basset Certified
Timeline
Server
Vasili's
03.2024 - Current
Assistant Manager
Cork Wine Bar
07.2021 - 05.2024
Barista Trainer
Starbucks
07.2018 - 01.2022
High School Diploma -
Joliet West High School
Associate Of Applied Arts -
Joliet Junior College