Makayla Gabriel
Medina,OH
Summary
I am an experienced customer service representative and have a proven record of providing excellent customer service in a variety of environments.
Dependable and successful with fast, high-quality service. I am a very organized and dependable candidate successful at managing multiple priorities with a positive attitude with a willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Server
Tokyo Hibachi
2023.05 - Current
- Served food and beverages to 30+ customers per shift promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated friendly relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Receptionist
The Grooming Station
2022.01 - 2023.05
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Sales Associate
Dicks Sporing Goods
2021.06 - 2022.01
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Server
Eat N Park
2017.06 - 2018.02
- Served food and beverages promptly to with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated friendly relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Nursing
Cuyahoga Community College
Cleveland, OH05.2025
High School Diploma -
Padua Franciscan High School
Parma, OH05.2020
Skills
- Customer Service
- Team Collaboration
- Efficient Time Management
- Task Prioritization
- Organizational Abilities
- Engaging Customers
- Attending Multiple Customers
Timeline
Server
Tokyo Hibachi
2023.05 - Current
Receptionist
The Grooming Station
2022.01 - 2023.05
Sales Associate
Dicks Sporing Goods
2021.06 - 2022.01
Server
Eat N Park
2017.06 - 2018.02
Nursing
Cuyahoga Community College
High School Diploma -
Padua Franciscan High School
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