Stela Radeva
Fort Lauderdale,FL
Summary
Hardworking Bartender with experience in large-scale casual restaurants. Committed to upholding highest standards of customer service and safe food handling practices. Good in memorizing big orders of drinks and food.
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. I will take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Server
Ocean Manor - Bamboo Beach Tiki Bar
Fort Lauderdale, FL
01.2022 - 04.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Keep track on every new costumers, present them menus and take their order right away or going out of my way to find the server who’s turn is for table
Bartender
Harpoon Hanna's
Fenwick Island, DE
05.2014 - 11.2022
- Kept bar presentable and well-stocked to meet customer needs, at a 900 seats restaurant.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Operated efficiently in high-volume setting to prepare and serve more than 80 drinks per hour.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Trained 30-40 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Bartender
Paradise Tiki Bar
Dania Beach, FL
12.2020 - 04.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Consulted with managers to organize special events and promotions.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Improved and applied social media marketing strategies to increase patronage.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Keeping the place clean, well stock, making sure food is getting to the table on time and everybody is satisfied with everything they order
Server
Briny Irish Bar On The River
Fort Lauderdale, FL
01.2019 - 05.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Education
Bachelor Of Computer Science - Business Economics
D. A. Academy of Economics
Bulgaria10.2013
Skills
- Sales Expertise
- Responsible Alcohol Service
- Memorizing multiple drinks and food orders
- Food Preparation and Safety
- Classic Cocktails
- Food and Beverage Management
- Safe Serving Knowledge
- Reconciling Cash Drawers
- Forecast Preparation
- Anticipating Guest Needs
- Custom Drink Preparation
- Attending Multiple Customers
- Liquor, Beer and Wine Knowledge
- Guest Satisfaction
Timeline
Server
Ocean Manor - Bamboo Beach Tiki Bar
01.2022 - 04.2022
Bartender
Paradise Tiki Bar
12.2020 - 04.2021
Server
Briny Irish Bar On The River
01.2019 - 05.2019
Bartender
Harpoon Hanna's
05.2014 - 11.2022
Bachelor Of Computer Science - Business Economics
D. A. Academy of Economics