Isaac Sanchez
Kissimmee,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Relationship Banker
Regions Bank
10.2023 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Certified Field Trainer
Westgate Vacation Villas Resort & Spa
04.2023 - Current
- Trained and mentored new personnel hired to fulfill various roles
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed and implemented successful onboarding program.
- Identified workers with specific skill sets to recommend for promotions or raises
Front Desk Agent
Westgate Vacation Villas Resort & Spa
03.2022 - 10.2023
- Took reservations in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Greet and attend to customer requests.
Guest Experience Agent
Westgate Vacation Villas Resort & Spa
01.2023 - 04.2023
- Text communication with visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Education
Bachelor Of Applied Science -
Santa Ana De Jesús
07.2017
Skills
- Data Collection
- Customer Retention
- Project Planning
- Interactive Teaching
- Customer Complaint Management
- Orienting New hires
- Customer Complaint Resolution
- Customer Service
- Customer Relations
- Microsoft Office
- Bilingual (Spanish/English)
Timeline
Relationship Banker
Regions Bank
10.2023 - Current
Certified Field Trainer
Westgate Vacation Villas Resort & Spa
04.2023 - Current
Guest Experience Agent
Westgate Vacation Villas Resort & Spa
01.2023 - 04.2023
Front Desk Agent
Westgate Vacation Villas Resort & Spa
03.2022 - 10.2023
Bachelor Of Applied Science -
Santa Ana De Jesús
Similar Profiles
Jailene SolizJailene Soliz
Banker at Regions BankBanker at Regions Bank
Serena MoranSerena Moran
Software Quality Analyst at Regions BankSoftware Quality Analyst at Regions Bank
Andrea Leigh SwedenburgAndrea Leigh Swedenburg
Mortgage Loan Officer, VP at Regions BankMortgage Loan Officer, VP at Regions Bank
Daedra DuniganDaedra Dunigan
Mortgage Underwriter at Regions BankMortgage Underwriter at Regions Bank
SANDRA DELGADOSANDRA DELGADO
Customer Service Representative at GuidehealthCustomer Service Representative at Guidehealth