Isaac Scanlan
Woodbridge
Summary
Dynamic operations assistant at the University of Virginia, adept at delivering exceptional customer service and coordinating events. Proven team leader with strong problem-solving abilities, ensuring safety and compliance. Skilled in data entry and communication, consistently enhancing service desk efficiency and patron satisfaction.
Overview
5
5
years of professional experience
Work History
operations assistant
University of Virginia
11.2024 - Current
- Provided front-line customer service to students, faculty, and visitors, answering questions and resolving issues in a fast-paced campus environment
- Managed building access and security procedures, including ID verification and monitoring entry compliance
- Coordinated room reservations and event logistics, ensuring accurate scheduling and smooth execution
- Handled phone and in-person inquiries, directing individuals to appropriate campus resources and offices
- Maintained organization of service desk operations, including tracking requests and documenting incidents
- Assisted with administrative tasks such as data entry, email correspondence, and maintaining records
Team leader
High Sierra pools
Arlington
05.2023 - 09.2025
- Ensure the safety of patrons
- Enforce all rules and regulations
- Regularly test the chemical levels in the water
- Constantly be on the alert for life-threatening scenarios
Walmart
06.2021 - 03.2022
- Examine invoices and shipping manifests for conformity to tariff and customs regulations.
- Keep areas neat while working and return items to correct locations following demonstrations.
- Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
- Stock shelves with products.
- Take photographs of displays or signage.
kitchen staff
Mcdonalds
04.2021 - 06.2021
- As a kitchen staff, my only job was to cook the food in the back.
Education
BA - foreign affairs
University of Virginia
05-2026
Associates of Arts - general studies
Northern Virginia community college
Annandale, Virginia01-2023
High School -
Woodbridge Senior High School
Woodbridge, Virginia01-2020
Skills
- Customer service
- Event coordination
- Data entry
- Team leadership
- Problem solving
- Communication skills
- Policy enforcement
- Event management
- Professional and friendly
Languages
Korean, Intermediate
Timeline
operations assistant
University of Virginia
11.2024 - Current
Team leader
High Sierra pools
05.2023 - 09.2025
Walmart
06.2021 - 03.2022
kitchen staff
Mcdonalds
04.2021 - 06.2021
BA - foreign affairs
University of Virginia
Associates of Arts - general studies
Northern Virginia community college
High School -
Woodbridge Senior High School