Summary
Overview
Work History
Education
Skills
Timeline
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Isaac Shaffer

Salt Lake City,UT

Summary

I am a hard worker who enjoys to helping people and making a difference. I hold myself to high standards in order to be a top performer no matter what the job may be. I'm a goal and numbers oriented person with extensive experience in Sales, Customer Service and a solid understanding of the importance providing clients / customers with the best service possible. I am consistently a top seller as well as a great team motivator.

Overview

9
9
years of professional experience

Work History

Client Support Manager

Goodleap
Roseville, CA
10.2020 - 04.2024
  • Cultivated long-term relationships with new and existing clients through consistent communication efforts. Analyzed customer data in order to identify areas where additional resources were needed.
  • Collaborated with other departments, such as sales, marketing, and product development, in order to ensure successful implementation of projects for clients.
  • Established relationships with key contacts at client companies in order to address their needs quickly and efficiently.
  • Conducted regular meetings with client representatives in order to discuss current challenges faced by their organization.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Conducted risk assessments to identify potential areas of fraud or non-compliance.
  • Interacted regularly with clients to discuss audit progress, findings, and recommendations.
  • Resolved customer inquiries in a timely manner, while maintaining high levels of customer satisfaction.
  • Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.

Sales Agent

Extra Space Storage
Salt Lake City, UT
03.2018 - 08.2020
  • Increased personal sales by 6% over 4 months by finding the right unit and price for my customer, depending on their needs.
  • I was promoted to the sales position after being hired as a Customer Service agent for Extra Space. I was the first service agent to ever transfer to a Sales Agent.
  • After 4 months of being a top performer on the sales floor, I was then promoted to an At-Home Sales agent. At-Home Agents are the highest ranked agents.
  • Applied good listening skills to determine customer preferences and financial limits.
  • Rewrote and memorized multiple personalized sales scripts, increasing call success by 6% in sales conversion.
  • Receive 40-50 calls a day and convert around 36% of my daily calls into rentals, ranking as a top performer nearly every month.
  • Consulted with customers to determine the best methods to resolve service and billing issues.
  • Escalated customer concerns, store issues, and inventory requirements to supervisors.
  • Documented conversations with customers to track requests, problems, and solutions.

Food Runner/Busser

Red Robin
South Jordan, UT
03.2015 - 02.2018
  • Started as a busser, and after 1 year, was promoted to food runner.
  • Delivered entrees to tables and made sure each guest received the correct menu items. Assisted servers with table settings and beverage refills during busy periods.
  • Assisted in training new staff members on restaurant operations and procedures.
  • Communicated with chefs regarding potential menu changes or specials for the day.
  • Resolved customer complaints quickly and efficiently while adhering to company policies.

Education

Bingham High School
South Jordan, UT
05.2017

Some College (No Degree) -

Sierra College
Rocklin, CA

Skills

  • Business Development
  • Inbound and outbound calling
  • Prospecting and networking skills
  • Sales Pipeline Management
  • Effective customer upselling
  • Credit card payment processing
  • Call center experience
  • Microsoft Excel expertise
  • Excellent active listening
  • Organization and Time Management
  • Client Relations
  • Building rapport

Timeline

Client Support Manager

Goodleap
10.2020 - 04.2024

Sales Agent

Extra Space Storage
03.2018 - 08.2020

Food Runner/Busser

Red Robin
03.2015 - 02.2018

Bingham High School

Some College (No Degree) -

Sierra College

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Isaac Shaffer