ISAAC THOMPSON JR
Phoenix
Summary
Technology professional with extensive experience in managing data center infrastructure and optimizing network performance. Proficient in executing hardware installations and conducting rigorous troubleshooting to ensure maximum uptime. Demonstrated ability to enhance operational efficiency and support critical infrastructure projects across various environments.
Overview
7
7
years of professional experience
Work History
Data Center Technician Level 3
Oracle
Phoenix
02.2026 - Current
- Oversaw AI infrastructure operations, ensuring optimal performance and reliability.
- Coordinated hardware installation and maintenance to maintain operational integrity of data center environments.
- Evaluated server performance and executed routine system checks to uphold system reliability.
- Conducted testing and troubleshooting of fiber optic networks using advanced diagnostic tools.
- Accessed devices via terminal to perform extensive troubleshooting and repairs.
- Trained junior technicians on proper installation techniques and safety protocols.
Data Center Engineer
HCL Technologies
Chandler
09.2025 - 01.2026
- Oversaw server installations and configurations, ensuring optimal setup in data center environment.
- Monitored system performance and resolved hardware issues to maintain uptime.
- Troubleshot hardware issues related to networking equipment like routers, switches, firewalls.
- Delivered technical support for troubleshooting network connectivity, enhancing overall system reliability.
- Collaborated with cross-functional teams for infrastructure upgrades.
- Documented technical procedures and maintenance logs accurately.
Data Center Engineer
Tensorwave
Tucson
05.2025 - 08.2025
- Developed AI compute infrastructure for startup, enabling advanced computing capabilities.
- Established new data center infrastructure through equipment installation, configuration, and testing, supporting operational readiness.
- Performed maintenance and upgrades on existing data center equipment to ensure reliability and meet performance standards.
- Monitor system performance, troubleshoot issues, and implement solutions to maintain and enhance data center operations.
- Coordinate with local and remote teams to ensure smooth operations and timely completion of projects.
- Maintain meticulous records of installations, maintenance, and repairs, adhering to TensorWave's standards and protocols.
- Ensure compliance with safety, quality, and data center management best practices during all on-site activities.
- Independently managed and troubleshot issues in the Data Center during 12-hour shift rotations.
Data Center Technician
Microsoft
Goodyear
09.2024 - 03.2025
- Leveraged knowledge of Windows Cloud Servers, Azure, and Microsoft Exchange to complete assigned tasks.
- Ran new deployments regularly.
- Troubleshot and repaired HP, Lenovo, Nokia, Windows Server, Quanta, Dell, ZT blade servers, and HP discrete hardware.
- Identified and replaced failed production system hardware components with server admins.
- Documented procedures, configurations, and changes for server and hardware management.
- Delivered comprehensive support to Cisco, F5, Juniper, and Arista networking devices.
- Directed new technician training, ensuring adherence to standard policies and procedures.
- Configured and maintained hardware components, including various storage drives (HDD, SSD, NVMe) and ensured optimal network and storage connectivity.
Data Center Technician
TEK Systems
Goodyear
06.2024 - 09.2024
- Company Overview: Data Center Technician w/ Microsoft
- Preparing hardware for deployment, including racking, cabling, and initial configuration.
- Installing servers, switches, storage devices, and other equipment according to established procedures.
- Working effectively with other team members to ensure smooth operations and resolve complex issues.
- Assisting with network setup and maintenance tasks.
- Deploying and updating software on servers and other devices.
- Data Center Technician w/ Microsoft
Network Engineer
Cisco Meraki
Chicago
09.2023 - 12.2023
- Optimized, improved, expanded, and upgraded network capabilities and connectivity through network monitoring tools.
- Established communication infrastructures and developed LAN and WAN networks for communication and mobile device applications.
- Supported end-users with network and device troubleshooting and diagnosis.
- Analyzed system performance, network capacity, and security and capacity.
- Configured and implemented Cisco ASA firewalls to provide clients with comprehensive security, antivirus protection, and virtual network capabilities.
Computer Technician III
Eastridge Workforce Solutions
01.2022 - 06.2022
- Assembled a variety of PC hardware and peripherals, electronic components, circuit boards, disk drives, mass storage devices, and other related components.
- Completed appropriate documentation regarding defective parts replacement, shipping, build process updates, etc.
- Read and follow schematics to build the current batch.
Technical Specialist
Apple Inc
Scottsdale/Chandler
03.2019 - 01.2022
- Diagnosed and troubleshot Apple computers and iOS hardware and software while addressing repairs on a work queue system.
- Imaged MacBooks, iPads, iPhones, and Apple watches.
- Initiated, documented, and updated our Service Repair Order (SRO) system.
- Kept informed on technical product specifications and functionalities.
- Provided personal training for new customers, helping them acquire the basic skills they need to get started on anything, such as photo, video, music projects, etc.
Education
Bachelor of Science - Cloud And Network Engineering
Western Governors University
Phoenix, AZ08-2026
Microsoft Break Fix Certified Level 1 & 2 -
Microsoft DC Operations
Phoenix03-2025
Skills
- Data center ops
- Data Center Security
- Server Repair
- Troubleshooting
- Liquid Cooled Servers
- PXE Boot
- Hyper-V
- Windows Server
- Linux
- HPC
- Cabling management
- Connector types
- Cisco, Arista, Juniper
- SuperMicro Servers
- Edgecore, OpenGear
- GB200,MI300
- ZT Systems H100/H200
- Cisco VPN
- Power Management
- Cooling
- Power
- GPU technologies
- IMAC
- Project Management
- OTDR
- Fiber Scopes
- Windows
- Data center ops
Affiliations
- Nature and Architectural Photography
- Hiking
- Overseas Travel
Accomplishments
- Myself, two Architects, and a few other engineers physically put together the largest AMD GPU cluster in North America. 8,192 liquid cooled GPUs built out within a 3 month time span, from beginning to end. This included putting together new data center infrastructure by collaborating with low voltage contractors, pipe fitters, welders, electrician, and tech vendor teams. I reported solely to the VP of Engineering, the CEO, and the Director of DC Operations.
https://www.tomshardware.com/pc-components/gpus/tensorwave-just-deployed-the-largest-amd-gpu-training-cluster-in-north-america-features-8-192-mi325x-ai-accelerators-tamed-by-direct-liquid-cooling
Certifications In Progress
- ITIL
- CompTIA Security+
- PenTest+
- CySA+
- Project+
- Linux Essentials
- Network+
References
References available upon request.
Languages
Spanish
Limited
Timeline
Data Center Technician Level 3
Oracle
02.2026 - Current
Data Center Engineer
HCL Technologies
09.2025 - 01.2026
Data Center Engineer
Tensorwave
05.2025 - 08.2025
Data Center Technician
Microsoft
09.2024 - 03.2025
Data Center Technician
TEK Systems
06.2024 - 09.2024
Network Engineer
Cisco Meraki
09.2023 - 12.2023
Computer Technician III
Eastridge Workforce Solutions
01.2022 - 06.2022
Technical Specialist
Apple Inc
03.2019 - 01.2022
Bachelor of Science - Cloud And Network Engineering
Western Governors University
Microsoft Break Fix Certified Level 1 & 2 -
Microsoft DC Operations