Isaac Torres
Summary
Proven Customer Service Representative at Sergio's Pallets, adept in problem-solving and critical thinking, significantly enhancing customer loyalty. Skilled in active listening and maintaining professionalism under pressure, I excel in high-stress situations, ensuring efficient resolutions. My background also includes a strong role in vehicle service, demonstrating flexibility and a commitment to safety and efficiency. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Sergio's Pallets
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Vehicle Service Technician
America Medical Response
07.2016 - 04.2023
- Maintained a clean and organized work environment, promoting workplace safety and reducing potential hazards for both staff and customers.
- Optimized workflow processes by implementing time-saving strategies during routine maintenance tasks.
- Provided support during peak periods or staff shortages, displaying flexibility in adapting to changing workload demands while maintaining performance standards.
- Collaborated effectively with team members, ensuring smooth handover of vehicles between technicians when required.
Education
High School Diploma -
Summit Leadership Academy
Hesperia, CABachelor of Arts - Psychology
California State University - San Bernardino
San Bernardino, CASkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Sergio's Pallets
05.2023 - Current
Vehicle Service Technician
America Medical Response
07.2016 - 04.2023
High School Diploma -
Summit Leadership Academy
Bachelor of Arts - Psychology
California State University - San Bernardino
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