Isaac Valadez
Helotes,TX
Summary
Successful Management Professional with more than 20 years of retail management experience. Summary of Qualifications. A proven leader, self-motivated, and is results-oriented. Sales, Operations, Asset Protection and General Management positions with major retail companies, including Virgin Entertainment Group, Musicland Group/Best Buy, Tuesday Morning Inc. and Campbell's Investments. Managed a staff as large as 50 with the ability to recruit, develop and motivate managers and employees to be productive to achieve company goals and objectives. Experienced in all aspects of retail operations, including designing floor layouts, hiring staff, loss prevention, product merchandising and initiating marketing strategies and campaigns.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
TitleMax (TMX Finance)
San Antonio, TX
09.2020 - 06.2022
- Ensure proper execution of daily Operating processes and strategies in order to reach expected goals.
- Enforce State of Texas' Laws and regulations governing Auto Loans and Repossessions of defaulted vehicle loans in a timely matter
- Lead in all areas of Marketing Strategies, with an emphasis on communication with local and immediate businesses and residents.
- Maximize controllable expenses and actively work to deliver budgeted P&L contribution.
- Lead in recruiting, interviewing and reviewing all potential new hires for San Antonio District
- Conduct accurate and detailed vehicle appraisals ensuring correct vehicle values while maintaining a balanced risk reward ratio.
Regional Route Driver
Compass Group LLC
San Antonio, TX
09.2019 - 09.2020
- Collects, secures, and transports funds removed from serviced vending machines to office.
- Ability to calculate numbers, correct entries, and post to records.
- Maintains accurate records of truck inventory and product movement to machine inventory.
- Ensures proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety and environmental practices.
- Ability to follow routine verbal and written instructions, Ability to make independent, routine procedural decisions, Ability to identify and resolve routine operational problems, Ability to read, understand, follow, and enforce safety procedures.
- Customer service oriented.
- Performs miscellaneous job-related duties as assigned.
Store Reconciliation and Cash Analyst/ Store Manager
Circle K
San Antonio, TX
10.2013 - 08.2019
- Manage all aspects of Business Operations including shipping, receiving, scheduling, customer relations, people development and Human Resources.
- Ensure processing customers of retail store in a manner that enhances the business and maintenance of the facility to support customer satisfaction and sales growth.
- Supervise in the training and development of store staff of up to 30 associates.
- Maximize controllable expenses and actively work to deliver budgeted P&L contribution.
- Implement an active personal development plan of staff.
- Consistently evaluate the staff on a daily, monthly and yearly basis and deliver constructive performance appraisals.
- Ensure proper execution of fuel management, daily surveys and inventory management delivery accuracy.
- Maintain daily posting of store reports, preparation of daily store deposit, and inventory management.
- Daily posting of store reports, preparation of daily store deposit, and inventory management.
- Maintain policy and procedure enforcement, customer satisfaction, safety and security awareness.
- Promoted to a higher volume store within 12 months of hire.
- Delivered 2nd highest EBITDA in Region for fiscal year 2014.
Store Manager
Tuesday Morning Inc
San Antonio, TX
01.2010 - 10.2013
- Manage all aspects of Business Operations including shipping, receiving, scheduling, and customer relations and people development.
- Responsible for efficient and accurate administration of all operating budgets focusing on Sales, Payroll and Inventory Control Management.
- Supervised 3 key holders and a staff ranging from 10 -15 associates.
- Maximize controllable expenses and actively work to deliver budgeted P&L contribution.
- Implement an active personal development plan of personnel.
- Ensure proper execution of company's monthly marketing and campaign directives maximizing sales and profits.
- Delivered positive LY sales for fiscal year 2010(+8%) and 2011(+3%).
- Responsible for training new Store Manager hires within San Antonio area.
- Lowered stores shrink percentage for three consecutive years: 2011(3.3%), 2012 (2.4%) and 2013(1.4%).
Retail Manager Trainee/Store Manager
Starbucks Coffee Company
San Antonio, TX
09.2009 - 01.2010
- Twelve week Management Training Program, familiarizing management trainee with the day to day operations and financial responsibilities of business.
- Oversee their store's operations and are responsible for financial results.
- Develop, coach and train in-store partners as they work side-by-side, and are responsible for the quality of customer service and beverages in their stores.
General Manager
Virgin Entertainment Group
Dallas, TX
08.2003 - 01.2009
- Provide leadership and manage the daily operations, productivity and professionalism of this 4.9 million dollar retail store offering entertainment media, electronics and apparel.
- Generate opportunities to exceed financial and inventory goals for store while providing exemplary service for customers and a positive environment for staff; Reports directly to Vice President- Director of Operations.
- Implement consistent operations and merchandising standards, building team to establish and maintain expectations resulting in increased staff morale, reduced turnover and internal promotions.
- Orchestrate integration of new product lines into store layout & evaluate performance, positioning, and merchandising of all products to maximize sales and GM performance; YTD Gross Margin was up 1.5% over LY at 32.5%.
- Direct the activities of the marketing and product teams in creating marketing strategies, prospecting and making presentations to businesses, concert venues, bands, chambers of commerce, tourism boards, night clubs, radio and television stations in the Dallas and Ft.
- Recruit, hire, train, supervise and motivate 30 to 50 employees.
- Coordinate stores Loss Prevention policies in conjunction with companies standard operating platforms, ensuring an under budget shrink percentage.
- Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
Education
Bachelor of Arts - Kinesiology, Mathematics
University of Texas
Edinburg, TXSkills
- Budgets
- Recruiting
- Business Operations
- Safety
- Coaching
- Sales
- Continuous improvement
- Financial
- Hiring
- Human Resources
- Inventory management
- Layout
- Leadership
- Loss Prevention
- Management Training
- Marketing strategies
- Payroll
- Performance appraisals
- Customer relations
- Satisfaction
- Service
- Management
- Retail sales
- Retail management
- Store management
- Financial analysis
Certification
- Driver's License
- Food Handler Certification
Timeline
General Manager
TitleMax (TMX Finance)
09.2020 - 06.2022
Regional Route Driver
Compass Group LLC
09.2019 - 09.2020
Store Reconciliation and Cash Analyst/ Store Manager
Circle K
10.2013 - 08.2019
Store Manager
Tuesday Morning Inc
01.2010 - 10.2013
Retail Manager Trainee/Store Manager
Starbucks Coffee Company
09.2009 - 01.2010
General Manager
Virgin Entertainment Group
08.2003 - 01.2009
Bachelor of Arts - Kinesiology, Mathematics
University of Texas