Isaac Vigil
West Valley City,UT
Summary
Detail-oriented leader and mediator who is skilled at proactive management of day-to-day demands, customer and employee engagement, store reporting and operations, etc. with the goal of promoting satisfaction and loyalty.
Overview
14
14
years of professional experience
Work History
Store Manager
H&M
Sandy, Utah
11.2025 - Current
- Recruited, trained and supervised new employees.
- Trained associates on customer service, product knowledge, and store procedures.
- Established customer service standards and monitored staff compliance.
- Managed scheduling, payroll review, and labor planning
- Created weekly work schedules for store personnel.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and coordinated stock replenishment
- Maintained visual merchandising standards across sales floor
- Resolved customer concerns and supported team communication
- Ensured compliance with safety regulations and company policies.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Prepared monthly reports on sales figures, expenses, profits.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Department Manager
Zara
Murray, Utah
11.2023 - Current
- Coached and trained new staff members on department policies and procedures, enhancing team readiness.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Managed budgets to ensure adherence to allocated limits, supporting overall financial health of the department.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Addressed shift overstock to ensure efficient inventory management and facilitate smooth operations., restocking and inventory control.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Conducted regular one-on-one meetings with employees to discuss performance and priorities, fostering open communication and development.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
Department Manager
H&M Hennes & Mauritz
Salt Lake City, UT
11.2017 - 11.2023
- Managed overstock during shifts to ensure organized inventory levels., restocking and inventory control.
- Collaborated with sales associates to streamline task completion and enhance team productivity.
- Followed safety protocols and company processes and procedures.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Distributed workloads among team members to optimize efficiency. to meet targets without overtaxing employees.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Evaluated employee performance and delivered targeted feedback and coaching to foster development and improve results.
- Facilitated team meetings to analyze business results and align on new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Store Manager
Rue 21
West Valley City, UT
01.2013 - 11.2017
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Education
High School Diploma -
Cyprus High School
Magna, UTSkills
- Staff Hiring and Retention
- Motivational Leadership
- Team Supervision
- Budgeting and Forecasting
- Training and Development
- Performance Management
- Coaching and Mentoring
- Supply and Inventory Management
- Vendor Management
- Onboarding and Orientation
- Project Planning
- Performance Evaluations
- Recruitment and Hiring
- Performance Tracking and Evaluation
- Complex Problem Solving
- Managing Operations and Efficiency
- Goal Setting
- Loss Prevention
Timeline
Store Manager
H&M
11.2025 - Current
Department Manager
Zara
11.2023 - Current
Department Manager
H&M Hennes & Mauritz
11.2017 - 11.2023
Store Manager
Rue 21
01.2013 - 11.2017
High School Diploma -
Cyprus High School