- I enjoy participation in Team or individual sports
- I have a heavy interest in the outdoors and hiking
- Law and the legal system is something I find enjoyment in researching
- History and geopolitics are subjects i find myself researching and looking into often
Isaac Waters
Rochester,NY
Summary
Motivated individual with strong and communication and problem solving skills, built by hands on experience in supervising operations, actively training team members to enhance product quality and facilitating communication between upper management and staff. As well as creating new policy that best works for staff and customer interest in hopes to provide the best work environment and product outcome. Prepared for opportunities in policy analysis, public affairs with a focus on practical learning and development.
Overview
2
2
years of professional experience
Work History
Shift Manager
Marks Pizzeria
Rochester, NY
01.2024 - Current
- Supervised daily operations to ensure high-quality service and product consistency.
- Trained and mentored team members in food safety and customer service protocols.
- Resolved customer complaints promptly to enhance overall satisfaction and loyalty.
- Conducted performance evaluations to identify training needs and promote professional development.
- Facilitated communication between front-of-house and kitchen staff to enhance teamwork and service delivery.
Education
Bachelor of Science - Political Science
SUNY, Brockport
Brockport, NY05-2029
Skills
- Cash handling
- Decision-making
- Customer service focus
- Verbal and written communication
- Problem-solving
- Opening and closing procedures
- Training and mentoring
- Performance monitoring
Accomplishments
- Selected as Honoree at the monroe county youth citizen of the year and Willie W. Lightfoot Youth advocate of the year event
- Recipient of the Gary Mervis Youth Team Achievement award from Monroe county executive Adam J. Bello
- awarded a spot on the Deans list with honors within my first Semester at SUNY brockport in recognition of my academic performance
Interests
Timeline
Shift Manager
Marks Pizzeria
01.2024 - Current
Bachelor of Science - Political Science
SUNY, Brockport