Isaac Zepeda
Saint Louis,MO
Summary
Dynamic Sales Associate/Customer Service Representative with a proven track record at Apex Saw & Tool, excelling in upselling and fostering customer relationships. Leveraged excellent communication and promotional support skills to significantly enhance sales volume. Known for reliability and an energetic approach, consistently meeting deadlines and driving market trends.
Overview
18
18
years of professional experience
Work History
Sales Associate/Customer Service Representative
Apex Saw & Tool
Reno, NV
04.2004 - 06.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Collaborated with management teams to develop innovative marketing strategies.
- Analyzed customer feedback data to recommend improvements in service quality.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
Education
GED -
STATE OF NEVADA DEPARTMENT OF EDUCATION
Reno, NV02-1998
Skills
- Upselling
- Promotional support
- Retail loss prevention
- Contact follow-up
- Energetic self-starter
- Prospecting and telemarketing
- Positive and professional
- Reliable and punctual
- Excellent people skills
- Excellent communication skills
- Superb time management
- Meeting deadlines
Timeline
Sales Associate/Customer Service Representative
Apex Saw & Tool
04.2004 - 06.2022
GED -
STATE OF NEVADA DEPARTMENT OF EDUCATION
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