Joshua Boatner
Summary
Proven track record in exceeding sales targets and enhancing customer satisfaction. Expert in diagnosing and resolving technical issues and often recognized for achieving consistent sales growth through effective negotiation and relationship-building. Dedicated professional with the ability to work independently or collectively to achieve personal and company goals.
Overview
5
5
years of professional experience
Work History
Sales Associate/Customer Service Representative
ADT
02.2022 - Current
- Engaged with potential customers to understand their security needs and recommend appropriate ADT products and services, including home security systems, surveillance cameras, and smart home automation.
- Conducted outbound sales calls and responded to inbound inquiries from leads, prospects, and existing customers, effectively communicating the value proposition of ADT solutions and persuading customers to purchase.
- Responded to concerns from ADT customers, providing assistance with account inquiries, technical support, billing issues, and service requests.
- Utilized sales techniques and strategies to overcome objections, negotiate pricing and terms, and close sales, consistently exceeding monthly sales quotas and revenue targets.
- Processed customer orders, service activations, and cancellations accurately and efficiently, following company policies and procedures.
- Built and maintained strong relationships with customers, providing personalized assistance, addressing concerns, and ensuring customer satisfaction throughout the sales process and beyond.
Sales Associate
Blue Raven Solar
08.2020 - 02.2022
- Prospected, qualified, and closed sales opportunities for residential solar energy systems, effectively communicating the benefits of solar power and the value proposition of the company's products and services.
- Conducted site assessments and provided customized solar energy solutions based on customers' energy needs, roof characteristics, and financial considerations.
- Developed and maintained relationships with customers, providing ongoing support and assistance throughout the sales process, from initial consultation to installation and beyond.
- Utilized CRM software to manage leads, track sales activities, and generate reports on sales
Maintenance Technician
ADT Security
06.2019 - 08.2020
- Installed, configured, and tested security systems, including alarms, cameras, access control systems, and smart home automation devices, in residential and commercial properties.
- Responded to service calls and emergency situations promptly, diagnosing issues, and implementing solutions to restore security system functionality and minimize downtime for customers.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshooted technical issues and performed repairs or replacements of faulty components, utilizing diagnostic tools, equipment manuals, and technical knowledge to resolve problems efficiently.
Education
High School Diploma -
Elsik High School
Real Estate License (1 Year)
Skills
Sales/ Negotiations
- Honest and Dependable
- Merchandising knowledge
- Upselling
- Professional Demeanor
- Adapt to diverse groups
- Building rapport
- Persuasion techniques
- Cold-calling
- Customer Service
Timeline
Sales Associate/Customer Service Representative
ADT
02.2022 - Current
Sales Associate
Blue Raven Solar
08.2020 - 02.2022
Maintenance Technician
ADT Security
06.2019 - 08.2020
High School Diploma -
Elsik High School
Real Estate License (1 Year)