Kenneth Rising
Ash,NC
Summary
Reliable and upbeat Sales/Customer Service Representative successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
16
16
years of professional experience
Work History
Sales Associate/Customer Service Representative
Rocky Mountain Suspension Products
09.2017 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their specific needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Property Services Maintenance Driver
Elliott Beach Rentals
06.2015 - 09.2017
- Responsible for providing excellent customer service, while handling a multitude of maintenance issues at vacation homes.
- Charged with procurement and replacement of various items necessary for ongoing maintenance.
- Provide cable and wi-fi support to customers.
- Responsible for delivery of linens and other necessities to homes.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Senior Sales Consultant - Technology
Office Depot
05.2013 - 06.2015
- Provided excellent customer service, while assisting customers with their sales and technology needs.
- Regularly exceeded sales goals of various technology merchandise.
- Provided troubleshooting services, including: data backups and restores, and virus removal.
- Responsible for end-of-shift procedures, including counting down registers, and balancing safe after closing.
- Established strong client relationships for increased customer loyalty and repeat business.
- Boosted sales revenue by developing and implementing effective sales strategies.
Sales Consultant / Merchandise Stock Associate
Office Depot
03.2012 - 05.2013
- Developed exceptional customer service skills while interfacing with customers on a daily basis regarding their office supply needs.
- Responsible for maintaining accurate stock levels and monitoring inventory for purchase orders.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
Store Associate
Island Market
05.2008 - 09.2012
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Served as acting manager when needed.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Education
High School Diploma -
West Brunswick High School
Shallotte, NC06.2011
Skills
- Order Processing
- Sales Development
- Promotional Support
- Inventory Control
- Upselling
- Point of Sale Operation
- Stocking and Receiving
- Money Handling
- Customer Service
Timeline
Sales Associate/Customer Service Representative
Rocky Mountain Suspension Products
09.2017 - Current
Property Services Maintenance Driver
Elliott Beach Rentals
06.2015 - 09.2017
Senior Sales Consultant - Technology
Office Depot
05.2013 - 06.2015
Sales Consultant / Merchandise Stock Associate
Office Depot
03.2012 - 05.2013
Store Associate
Island Market
05.2008 - 09.2012
High School Diploma -
West Brunswick High School
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