Isaak Duarte
Phoenix,AZ
Summary
Dedicated front desk agent with expertise in customer service, problem resolution, and effective communication. Years of hotel experience, not just at the front desk, but as a houseman as well. Proven ability to handle guest concerns and ensure a positive experience.
HVAC
Recently earned EPA Universal Certification (beginning of January 2026) through formal HVAC training, and I am fully committed to becoming an HVAC technician. Actively seeking an entry-level opportunity to gain hands-on experience, learn from experienced technicians, and build a long-term career as a skilled, reliable professional in the HVAC industry.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Crescent Hotels & Resorts
Phoenix, Arizona
06.2025 - Current
- Greets guests upon arrival, and creates a positive, professional first impression.
- Assists guests with check-in and check-out procedures, while ensuring accuracy and efficiency.
- Handles guest questions, concerns, and complaints in a calm, respectful manner.
- Helped de-escalate difficult situations by listening actively and providing appropriate solutions.
- Communicated effectively with housekeeping, maintenance, and management to resolve issues.
Resort Worker
Crescent Hotels & Resorts
Phoenix, Arizona
09.2023 - 06.2025
- Maintained cleanliness and organization of resort facilities and guest areas.
- Monitored inventory levels of supplies and reported shortages as needed.
- Conducted routine inspections of resort amenities to ensure quality standards were met.
- Ensured compliance with health department regulations regarding food safety standards.
Education
EPA Universal Certification -
UEI College
Phoenix, AZ01-2026
High School Diploma -
Phoenix Digital Academy
Phoenix, AZ12-2023
Skills
- Customer service
- Problem resolution
- Time management
- Effective communication
- Front desk operations
- Team collaboration
- Fluent in English and Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Front Desk Agent
Crescent Hotels & Resorts
06.2025 - Current
Resort Worker
Crescent Hotels & Resorts
09.2023 - 06.2025
EPA Universal Certification -
UEI College
High School Diploma -
Phoenix Digital Academy