Isaaq Chouili

• Lead the store in Memberships sold consistently by applying communication and advanced sales skills. This resulted in the store going from being ranked #163 when i started to #4 in the entire co-op. Lead the entire store in membership conversion rate (60%) since i was transitioned to sales. This continued every single month.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions. Tasked with increasing mastercard sales which resulted in my team and i exceeding the months goal in a day. The expectation was one a week. I would sell five mastercards in a singe shift.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed. My team relied on me and trusted me to assist before ever calling a manager. This resulted in my team trying to achieve my numbers through friendly competition.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience. I was responsible in training over 7 individuals to drive results. Prior to this the store averaged 30% conversion. The store now averages 50%, and everyone i trained exceeds sales numbers.
• Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge. By being trained and knowledgeable in all departments i was able to help and sell anywhere in the store.
• Prioritized helping customers over completing other routine tasks in store. This resulted in my customer service score being a 5/5.
• Monitored customers for signs of security concerns and escalated issues to management. Went out of my way to make friends with the local security and had him on speed dial. This resulted in the store having less theft without hiring security.
• Developed strong rapport with customers and created positive impression of business. I became on first name basis with plenty of customers which resulted in increase of trust which drove sales.
• Maintained up-to-date knowledge of store sales, payment policies and security standards. I checked numbers every morning to ensure we were exceeding expectations. This resulted in transparency and the team being aware of what needs to be done without feeling pressured.

My father owns a school in agadir Morocco called Ispeak Agadir. During college winter breaks and occsianally in the summer i would go teach advaned english to the adult class multiple times per week. I do not work here but will occasionally go to help the business.

• Prepared and implemented lesson plans covering required course topics. WIth minimal training as a teacher, I used resources provided such as english learning books to provide full lessons, include all students with vary levels of english, and make the class enjoyable.
• Assessed student progress and provided feedback to improve performance and establish academic success. This resulted in high demand for my class, as well as increase for the business.
• Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
• Assisted struggling students through targeted interventions, leading to increased academic success. Rather than pulling students asisde 1 on 1 i let them work together in groups and teach and help each other.
• Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs. Took time to have coffee with parents to explain how their child or young adult would benefit from our english lessons and develop trust. This reulted in one my students father, the top general in agadir, bringing in a lot of business.

Security Technology Installer and Integrator.

• Contracted by Florida Power and Light to install, maintain, and monitor security systems inside of substations all across florida. This requires serious background check, safety training, and low voltage electrical experience,
• Exceeded installation expectation time goal by months, allowing the company to finalize and extend their contract from just miami to all of florida.
• Drove around the entire state sometimes single handedly to perform these duties. Accrued 80 hour work weeks multiple times working 7 days a week outside in a very dangerous environment.
• As lead, i sat in on meetings with Florida Power and Light, internet providers and contractors to assist, learn and collaborate to exceeed goals.
• Conducted site surveys to determine optimal camera placement and system requirements. Configuring and troubleshooting surveillance equipment including cameras, recording devices, and software. Performing regular maintenance and updates to ensure system functionality. Providing technical support to customers regarding surveillance system operation and issues.
• Collaborating with the sales team to determine custom surveillance solutions based on client needs. Testing and evaluating new surveillance technologies and equipment. Training clients and employees on how to use and maintain their surveillance systems effectively.
• Was responsible for multiple solutions that benefited the company and reduced cost by using what i learned in the field and bringing it back to the office.

Intern directly under Maryland Senator Chris Van Hollen while being full time at Towson, I was tasked with running the grassroots organization during his campaign after class in the area.

• Managed a very busy schedule, managed to knock on every door assigned to me and articulate with the Senators message and encourage voting. This resulted in more votes in his favor and the community being aware of his poisitons,
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments. Helped staff maintain composure and patience when dealing with people who may be rude when it comes to politics.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.