Isabel Aguilar
office
Conroe,TX
Summary
Smart candidate keeps meticulous details on status of customers and collection efforts. Friendly and engaging with great attention to detail. Professional account management professional with strong focus on building and maintaining client relationships. Adept at driving results through collaborative teamwork and adaptable to changing needs. Skilled in communication, negotiation, and problem-solving. Reliable and goal-oriented, with proven track record in achieving targets and enhancing customer satisfaction.
Overview
16
16
years of professional experience
Work History
Medical Administration Specialist
Davis Vein Center
09.2019 - 09.2024
- Developed a streamlined process for managing insurance pre-authorizations, expediting treatment approvals for patients in need.
- Collaborated with clinical teams to optimize workflow processes, enhancing the overall quality of care provided to patients.
- Enhanced overall efficiency within the facility by implementing electronic health records and reducing paperwork redundancies.
- Improved patient satisfaction by streamlining medical administration processes and enhancing communication between departments.
Medical Administrative Assistant
Woodland Vein Center
02.2017 - 09.2019
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
Office Cashier and Collection
Woodlake Motors
02.2009 - 07.2016
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Supported inventory management efforts by accurately recording sales transactions in the system.
- Expedited end-of-day closing procedures by conducting thorough reconciliations of cash drawer balances against transaction records promptly after shift completion.
- Supported store operations by effectively managing multiple payment methods, including cash, credit, and checks.
Education
High School Diploma -
Caney Creek High
Conroe, TX05-2005
Skills
- Customer Assistance
- Reliability and punctuality
- Cash counting
- Written and verbal communication
- Excellent customer service
- Patience and Empathy
- Strong attention to detail
- Bilingual/Multilingual - Spanish
- Bilingual Writing - Spanish
Languages
Spanish
Full Professional
Timeline
Medical Administration Specialist
Davis Vein Center
09.2019 - 09.2024
Medical Administrative Assistant
Woodland Vein Center
02.2017 - 09.2019
Office Cashier and Collection
Woodlake Motors
02.2009 - 07.2016
High School Diploma -
Caney Creek High
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