Isabel Amaya
San Dimas,CA
Summary
Hardworking goal oriented leader who strives to motivate and influence her team to achieve continuous improvement. Strong focus on achieving operational excellence by creating a work space that encourages a "speak up" culture by soliciting and providing feedback.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2022 - Current
- Frequently updating playbuilder during shift to ensure that everyone is aware of their current roles and routines to drive a successful shift
- Optimizing opening and closing duties to stay in line with labor costs
- Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the team
- Follows all cash handling and store policies to ensure standard practice is followed by all.
- Always making moments rights with guests and coaching partners to ensure the guests are leaving happy and satisfied
Barista
Starbucks
07.2021 - 10.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with fellow baristas.
- Barista trainer who strived to teach each partner all mission & values while leading by example on all shifts.
Manager
Mike's Pizza
05.2018 - 05.2021
- Trained and mentored new employees by spending a week long side by side setting expectations of set cultural expectations
- Follows all cash handling procedures to open and close store
- Ensures customer satisfaction, order readiness, and upholds food safety and hygiene standards.
Education
Bachelor of Communication, Business -
W. P. Carey School of Business, Arizona State University
Tempe, AZ06.2025
Skills
- Effective communicator
- Service recovery
- Resource allocation
- Operational efficiency
Languages
Spanish
Native or Bilingual
Additional Information
Available upon request
Timeline
Shift Supervisor
Starbucks
10.2022 - Current
Barista
Starbucks
07.2021 - 10.2022
Manager
Mike's Pizza
05.2018 - 05.2021
Bachelor of Communication, Business -
W. P. Carey School of Business, Arizona State University
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