Isabel Andrade
Orlando,FL
Summary
Proven leader in retail management, adept at enhancing customer satisfaction and streamlining operations at Volcom. Excelled in staff training and development, boosting team efficiency. Skilled in technology, ensuring seamless store operations. Achieved significant improvements in service standards, demonstrating a strong commitment to goal achievement and customer service management.
Overview
2
2
years of professional experience
Work History
Retail Supervisor
Volcom
Orlando, FL
09.2024 - Current
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Developed strong relationships with key suppliers by consistently providing high quality service standards.
- Ensured compliance with all safety regulations, policies and procedures.
- Counted and balanced registers.
- Trained new employees on store policies, customer service techniques, and sales procedures.
- Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
Sales Associate
Quiksilver Retail
Orlando, FL
02.2024 - 09.2025
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Engaged customers in friendly, professional dialogue to determine needs.
- Organized store by returning merchandise to proper areas and restocked displays.
- Processed transactions using a point-of-sale system.
- Developed trusting relationships with customers by making personal connections.
- Maintained up-to-date knowledge of store merchandise and policies.
Education
High School Diploma -
FLVS - Home School
05-2025
Skills
- Staff training and development
- Customer service management
- Drawer preparation
- Replenishment coordination
- Technology proficiency
- Goal setting and achievement
- Store operations
Languages
Portuguese
Native/ Bilingual
English
Full Professional
Spanish
Limited
Affiliations
First Baptist Orlando
Kids (3 to 5 years) - Teacher
-Maintained an organized and engaging classroom, using church-provided study materials.
- Ensured volunteers were focused and contributed to the overall safety of the environment.
Connection (Welcome Center) - Receptionist
- Created a welcoming atmosphere, collecting information and providing a warm experience for newcomers.
Vacation Bible School - Receptionist
- Proactive customer service and information provision, ensuring the success of the event.
Serve the City - Organization and Distribution of Basic Food Baskets - Actively participated in organizing and distributing food baskets to those in vulnerable situations.
Students - Life Group Leader
- Inspiring leadership, organizing activities, and providing guidance to participants.
References
References available upon request.
Timeline
Retail Supervisor
Volcom
09.2024 - Current
Sales Associate
Quiksilver Retail
02.2024 - 09.2025
High School Diploma -
FLVS - Home School
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