ISABEL BOSWELL
Https://www.linkedin.com/in/isabelboswell/
Summary
Dynamic and strategic Customer Success leader with a proven track record of driving operational excellence, achieving personal & organizational targets, enhancing customer experiences, and developing high-performing teams. Motivational leader and problem solver with advanced team-building and customer service skills. Focused on leading with empathy while holding high standards, and empowering individuals to grow through increased knowledge, confidence, and measurable results. Experience stepping into roles and quickly making positive changes to drive company success.
Overview
9
9
years of professional experience
Work History
Customer Activation Manager, Mid-Market
Ramp
12.2024 - Current
- Managing nearly $9M book of business, with ownership of 30 accounts, achieving milestones and attainment goals by 153% in April 2025.
- Overseeing a 7-person project geared toward revamping the current CSM onboarding program, with weekly milestone management and program quality reviews.
- Within the first month of being hired, I began co-hosting mid-market team meetings.
Interim Vice President, Client Success
NeonPixel
05.2024 - 09.2024
- Spearheaded revenue growth of 3% against a $1.3M/month revenue portfolio through customer onboarding enhancements and increased cross-team collaboration.
- Accelerated customer onboarding from 60 to 30 days by establishing pre-sales motions and implementing revenue driving customer touch-points.
- Hired, trained and mentored 6 team members across sales, customer success, marketing and data analytics.
Director, Customer Success
MNTN / QuickFrame
05.2023 - 05.2024
- Led a 10-member CS team through multiple re-orgs while managing Fortune 500 to SMB clients, and launched upgraded SMB and Mid-Market programs.
- Implemented NPS program, obtaining our first score of 34 and driving that metric to 68 with efforts stemming from focus on individual growth and customer support.
- Drove monthly revenue attainment from 87% average to 104% after one month in seat.
Senior Manager, Platform Experience
MNTN / QuickFrame
10.2021 - 04.2023
- Developed a 20-member Platform Experience team, focusing on customer onboarding and support.
- Oversaw the transition from Zendesk to Intercom for customer communication management and implemented streamlined reporting into Salesforce.
- Partnered with Engineering and Product teams to manage the GTM program and assist with driving platform enhancements and user adoption.
Lead Platform Experience Manager
MNTN / QuickFrame
07.2020 - 10.2021
- Built and led a new team of 2-members on the Platform Experience team, focusing on customer onboarding and support.
- Improved support response times from 6 hours to 1.5 hours by developing resources like help centers and tutorials to improve client engagement as well as implementing pre-built response templates.
- Collaborated on feature enhancements and managed client beta initiatives.
Senior Strategic Client Success Manager
01.2016 - 07.2020
- Mentored a team of 3 junior CSMs by engaging in roleplays, supporting communication and joining escalation calls.
- Managed a book of business comprised of our top 10 Enterprise customers, exceeding MoM 20% incremental revenue targets consistently.
- Provided leadership with insights on customer satisfaction and relationship health.
Education
AgilePM Foundation -
APMG International
10-2024
Bachelor of Science - Marketing
University of Arizona
Tucson, AZ05-2012
Skills
- Customer success and account management
- Team leadership
- Relationship management
- Process improvement
- Strategic planning
- Employee training and development
- Performance management and evaluations
- Project management
Timeline
Customer Activation Manager, Mid-Market
Ramp
12.2024 - Current
Interim Vice President, Client Success
NeonPixel
05.2024 - 09.2024
Director, Customer Success
MNTN / QuickFrame
05.2023 - 05.2024
Senior Manager, Platform Experience
MNTN / QuickFrame
10.2021 - 04.2023
Lead Platform Experience Manager
MNTN / QuickFrame
07.2020 - 10.2021
Senior Strategic Client Success Manager
01.2016 - 07.2020
AgilePM Foundation -
APMG International
Bachelor of Science - Marketing
University of Arizona
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