Isabel Burgos
New Britain,CT
Summary
Result orientated professional seeking a position that utilizes strong customer relationship skills, multitasking, and creative problem solving Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Server
Flying Monkey Bar & Grill
2022.10 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Bartender/Server/Event Coordinator/Cart Girl
Stone Creek Golf Club
2021.09 - 2022.07
- Coordinated and successfully organize a wide variety of events for clients; including weddings, conferences, luncheons, and fundraisers
- Planned menus, set up details, rentals, and desired specialty items with client and staff members
- Catered to top clientele by providing top notch food and beverage service on the golf course.
Server
Keke’s Breakfast Cafe
2021.07 - 2021.08
- Responsible for food orders
- Partnered with team members during busy times
- Assisted in the setup of the café each morning.
Server
Applebee’s Grill and Bar
2019.09 - 2021.06
- Used deep menu knowledge to guide guests to their ideal dining experience
- Served guests efficiently, handling busy times with ease, professionalism, and a smile
- Performed side work during shift downtime and after shift including but not limited to rolling silverware, restocking condiment holders, cleaning work areas, etc.
Hotel Front Desk Agent
Days Inn
2019.02 - 2019.03
- Greeted and checked in guests
- Described and delivered tailored concierge services to facilitate customers access to local attractions
- Worked closely with housekeeping and maintenance personnel to ensure guest room readiness and cleanliness.
Server
Bertucci’s
2015.08 - 2018.12
- Utilized POS system
- Served food and beverages in an efficient, courteous, and professional manner
- Upsold appetizers, desserts, and monthly wine specials.
Education
Diploma -
New Britain High School
New Britain, CTSkills
- Highly detail-orientated and skillful problem-solver with exceptional critical thinking skills
- Takes initiative, a valuable team player, and ability to take on multiple tasks
- Strong interpersonal, written, and oral communication skills with ability to handle high volumes
- Ability to organize work and set priorities in a fast paced and dynamic environment
- Ability to coach, teach, and train diverse personnel
- Strong work ethic, motivated to grow; reliable and punctual
- Highly customer focused with experience in interacting with customers of all levels
- Performs in a consistent, friendly, and respectful manner
- Coordinates with team to drive the performance of the team to meet goals; strong collaboration skills
Timeline
Server
Flying Monkey Bar & Grill
2022.10 - Current
Bartender/Server/Event Coordinator/Cart Girl
Stone Creek Golf Club
2021.09 - 2022.07
Server
Keke’s Breakfast Cafe
2021.07 - 2021.08
Server
Applebee’s Grill and Bar
2019.09 - 2021.06
Hotel Front Desk Agent
Days Inn
2019.02 - 2019.03
Server
Bertucci’s
2015.08 - 2018.12
Diploma -
New Britain High School
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