Hardworking and outgoing retail employee with experience in customer service, sales, and team leadership. I enjoy working as a team to give the customer the best experience. I am dependable, cooperative, and quick to learn.
Work History
Operational Guest Lead
2 Years 6 Months
Altar'd State | 02.2024 - 08.2026
Promoted from Brand Representative to Operational Guest Lead after six months.
Guided customers in product selection, enhancing their shopping experience through personalized service.
Trained and supported team members, fostering a collaborative environment and improving overall team efficiency.
Worked closely with the team to meet store goals.
Helped customers find products and provided a friendly, positive shopping experience.
Handled different customer needs and questions in a calm and professional way.
Conducted store audits, ensuring compliance with inventory standards and daily procedures to maintain operational excellence.
Lead Coach
2 Months
The First Tee | 06.2023 - 08.2023
Led group lessons teaching life skills and communication to youth ages 5-18.
Helped create a positive and welcoming environment.
Created positive, welcoming environment for youth engagement.
Maintained organization and engagement within groups, fostering active participation.
Education
Master of Science - Speech Language Pathology
Florida International University | Miami, FL | 01-2028
Anticipated: Summer 2028
Bachelor of Science - Communication Sciences and Disorders
University of Central Arkansas | Conway, AR | 05-2026
GPA: 4.0
Skills
Customer service and guest relations
Sales and product recommendations
Team leadership and training
Conflict resolution
Customer needs assessment
Inventory control
Merchandising
Store operations management
Scheduling workflow management
Cash handling
Accomplishments
President’s List - all semesters at UCA
Women’s Golf Team – Arkansas Tech University (2023)
Women’s Golf Team – Maryville University (2022-2023)
Timeline
Operational Guest Lead
Altar'd State
02.2024 - 08.2026Read More
Lead Coach
The First Tee
06.2023 - 08.2023Read More
Florida International University
Master of Science from Speech Language Pathology
Read More
University of Central Arkansas
Bachelor of Science from Communication Sciences and Disorders