Loan Officer
Mountain America Credit Union
Salt Lake City, UT
08/26/19 - Current
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Researched account issues as needed when discrepancies arise between borrower records and actual payment history.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Conducted risk analysis to identify potential losses associated with certain loans.
- Verified accuracy of loan documents prior to approval.
- Assisted in the development of new products and services for loan customers.
- Identified valuable solutions for customers with credit problems.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Set up debt payment plans based on client credit, income and assets.
- Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
- Performed quality assurance reviews on all closed loans for compliance purposes.
- Approved or denied loan applications and explained reasoning behind decisions.
- Provided customer service support throughout the entire process from application through closing.
- Recommended loan approvals and denials based on customer loan application reviews.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Explained various types of loans available to customers and their associated terms and conditions.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
