Isabel Figueroa
Sacramento,CA
Summary
Detail-oriented Referral Coordinator skilled in insurance verification, patient scheduling, and clinical documentation. Committed to maintaining HIPAA compliance and enhancing patient relations.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Referral Coordinator
Sacramento County Health Center
08.2026 - Current
- Utilized the Epic EMR system to manage patient records efficiently while maintaining HIPAA.
- Processed patient referrals to ensure timely patient care.
- Prepared and submitted authorization requests to the corresponding IPA.
- Applied experience across Medicare and Medishare coverage requirements.
- Monitored referral statuses by providing updates to patients and healthcare staff as needed.
- Supported training initiatives for new staff on referral processes and best practices.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Managed scheduling for appointments, optimizing workflow for healthcare providers.
Medical Assistant /Referral Coordinator
Roseville Pediatric Medical Group
10.2023 - 08.2026
- Verified patient insurance coverage by running eligibility checks to confirm active coverage.
- chart preparation included adding all PHI to patient top sheet for rooming patients
- Checked in patients, collected co-pays, arranged follow-up appointments, and distributed age-appropriate paperwork.
- Recorded pediatric vitals spanning ages from newborn to 21 years old.
- Administered subcutaneous and intramuscular vaccinations.
- assisted with minor procedures and tray setup
- Ear lavage, nebulizar treatment.
- sanitized patient rooms after patient care.
- High call volume managed with timely patient support. Appointment scheduling completed with accurate coordination. Medication refill requests and advice requests routed to PCP.
- Prepared prior authorization request for insurance provider and delivered authorization to approved specialist.
- Provided patient referral information accurately and on time
- Assisted scheduling specialist appointments as needed.
Packer and Residuals
Target Warehouse
09.2022 - 05.2023
- Maintained accurate labeling and bundling of items to comply with established quality standards.
- scanned and sorted boxes on conveyor belt to ensure correct item placement for shipment to designated stores.
- audited boxes before shipping to prevent errors and lower risk of missing items for stores.
- Ensured accurate zone assignment and item quantities by scanning boxes through a computerized system for the next processing stage.
Caregiver
Craig Cares - Sacramento Senior Home Care
06.2022 - 08.2022
- Monitored patient health status, reporting changes to nursing staff promptly.
- Administered medications as prescribed, maintaining accurate medication records.
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Distributed medications according to prescriptions, ensuring accurate medication records.
Quality Coach
Amazon
05.2021 - 07.2022
- Analyzed performance data to identify trends and recommend process improvements.
- Conducted regular audits to ensure compliance with quality benchmarks and safety protocols.
- Mentored team members to enhance quality assurance practices and operational standards.
- Developed training materials for new hires to promote adherence to quality guidelines.
Education
Medical Assistant -
Campus - Formally Known As MTI
Sacramento, CA08.2023
Skills
- Prior authorizations
- Insurance verification
- Medical terminology
- HIPAA regulations
- Patient scheduling
- Vital signs monitoring
- Immunizations
- Clinical documentation
- Healthcare systems
- Data entry proficiency
- Multi-line phone proficiency
- Caseload management
- Employee training program
- Patient relations
- Bilingual
- Basic life support for health care providers (BLS)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Referral Coordinator
Sacramento County Health Center
08.2026 - Current
Medical Assistant /Referral Coordinator
Roseville Pediatric Medical Group
10.2023 - 08.2026
Packer and Residuals
Target Warehouse
09.2022 - 05.2023
Caregiver
Craig Cares - Sacramento Senior Home Care
06.2022 - 08.2022
Quality Coach
Amazon
05.2021 - 07.2022
Medical Assistant -
Campus - Formally Known As MTI